Information Technology Engineer

Biswabhanu Panda. Mobile- +917*********

Hsr Layout, Bangalore. mailto: **********@****.***

Summary:

Focused on adventuring IT Infrastructure Designing, Building and Managing Enterprise Scale Networks with three years of experience in desktop support, Network monitoring, Implantation and support including vendor management, Handling pre-sells activity, corporate client relationship management, Case studies and network audit.

Skills:

System Software, Application software, Hardware, Network Troubleshooting

Switching (STP, RSTP, LACP, VTP )

Routing (NAT, STATIC, OSPF, RIP, BGP)

Network Security (Firewalls - SophOS / Cyberoam, Dell Sonicwall, PfSence )

Data Loss Prevention (Symantec, McAfee )

Active Directory Services (Group Policy, DNS, DHCP, FTP/s, HTTP/s )

NOC Monitoring and Reporting (Cacti, WhatsUp Gold, Dude )

VMware VSphere 5.1

Escalation Handling

Event Management (IBM Bluemix, IBM Watson and Bosch hackathon Events )

Pre – sells

Lead Generation

Project Presentation

Work Experience:

Engineer at TTN Network Pvt. Ltd. Nov 2014 – Current Summary of main duties & responsibilities:

Monitoring NOC for Broadband and Corporate clients with around 5Gig bandwidth.

Maintaining the corporate base with all possible aspects.

Responsible for escalated customer questions/issues, collect bug reports and other issues from production customers, Level 1 and level 2 Support and professional service.

Research and troubleshoot technical issues reported by customers, Level 1, 2 Support.

Communicate issue status to customers in accordance with defined SLA.

Clearly documents technical issues within support incidents.

Able to proactively and independently resolve issues, function well within a team.

Configuring Olts, L2 devices from cisco, voltek and others.

Installation of System software’s and trouble shooting of systems, Printer and Network problems.

Server maintenance and network planning.

Desktop support engineer at Baroque Technologies. May 2013-Nov 2014 Summary of main duties & responsibilities:

Maintaining the Information technology strategy to meet company’s objectives.

Responsible for problem tracking, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases in lan/wan, wireless, AP and desktop / laptops.

Supervising IT activities within our networks, managing aspects of IT.

Hands on pf sense, Cyberoam and Sonicwall, Access Points from Soph Os, Aruba, Netgear.

Handling external communication with manufacturer & providers for IT related issues. Other working experience: During 2007-2013

Worked in different institutions for supporting my studies. I have worked as support Engineer at Altek solutions-Berhampur, C.I.I.T.M,-Berhampur, UNICEF institute for technical education and ZION Computer Cuttack.

Technical Courses:

Completed courses offered by Edutech Informatics India LTD. School Computer Education Program under e-SCHOOL PROJECT,GOVT. OF ORISSA at U.B. H.S BHANJANAGAR for 3 consecutive years during the academic session 2001 to 2004.

Trained in MCITP-2008, VM Ware VSphere 5.1, CCNA, RHCE, and EXCHANGE SERVER 2007.

Education:

MCA From BPUT, Orissa.(2010-2013)

Institute of Management and Information Technology, Cuttack. Orissa GOVT. College.

BCA From Berhampur University, Orissa.(2007-2010) Chakadola Institute Of Information Technology and Management.

+2 Science, Autonomous college phulbani, Orissa (2005-2007) NO Back Logs.

HSC, UBHS Bhanjanagar, Orissa. (2005)

Date :

Station :

Regards,

Biswabhanu Panda.

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