Management Customer Service

Shashank Gautam

B-***, Goldline Residency, Faizabad Road

Uttar Pradesh-227105; India

Email: **************@*****.**.**;

Skype: sasha_richie2687

Mob: +91-919*******; Whats App: +91-837*******

OBJECTIVE:

Seeking a challenging career in Financial/Banking Sector, and step into a Leadership role within the financial industry as an undefeated performer and a revenue multiplier for the company through Dedication, Hard Work, Efficiency, Knowledge, Experience, and Communication & Technical Skills.

SKILLS SET:

Team Management

Data Analysis

MIS & Report Preparation

Compliance & Audits

Process Improvement

UAT for new systems

Reconciliation

Customer Acquisition

Customer Relationship Management

Sales Management & Business Development

PROFESSIONAL EXPERIENCE:

In Mashreq Bank Dubai (2013):-

As Senior Relationship Officer- SME Business Loan Dubai (May-13 to July-13).

Key Responsibilities

Sales - Channel Management to source Business Loans & Self Employed Professional Loans to SME.

Client Life Cycle Management (CLM) - Acquisition of new Clients & develop & strengthen the loan referral network, using leads to achieve targets & servicing the needs to customer satisfaction.

Assisting & sustaining productive relationship with borrowers for existing & future needs.

Providing Enhanced Customer solutions in terms of query n conflict management in terms of CRM handling.

Providing need based analysis and support to existing client in terms of their portfolio evaluation.

In ICICI Bank Grade: Assistant Manger (2010- 2013):-

As Regional Audit & Compliance Manager for North Region in Zonal Audit & Compliance Team- RPC Delhi (Jul-12 to Apr-13).

Key Responsibilities

Checking the adherence of the process & operating guidelines in the RPC & Asset Shop.

Conducting audits & assisting in management of Group Audit activities.

Publishing of the audit reports, MIS and other informatory reports to Zonal Head, Regional Head & State Heads.

Finding the Process gap if any & bridging the gap by highlighting & providing suggestion.

Running a special project on Exception Reports to make the zone exception free.

As Team Lead in Retail Asset Operation Group- Banking Management-Financial Control & Compliance, Lower Parel; Mumbai. (Nov 10- Jun-12).

Key Responsibilities

Handling the team size more than 25 which look into various aspects of Banking Management of Asset Products.

Coordinating with the State Heads & Regional Heads & different Teams for the reconciliation of entries.

Preparation of MIS & Financial Reports & analyzing differential analysis if any.

Resolving & Handling FCRM queries for timely resolution.

Preparation of RCA (root cause analysis) for the delinquency cases if needs to be debited from Ops Risk account.

Mentor/ counsel team members on regular basis to develop & maintain a positive work culture.

Being a Five-S Coordinator & Auditor responsible for strict Five-S Compliance in the Team & Department.

As a Probationary Officer Karnataka- Bangalore (Feb 10-Oct 10).

Key Responsibilities

Undergone intensive classroom training program at ICICI Manipal Academy (A constituent centre of the Manipal University), Bangalore.

The entire program being divided into 3 trimesters imparting general and core banking knowledge in retail and investment banking domains.

General Banking Concepts, Client Acquisition, Customer Service & relationship Management, Marketing & Sales techniques were imparted in the scheduled nine month classroom training program.

Knowledge of various banking regulatory bodies like RBI, SEBI, IRDA, Banking ombudsman.

PROFESSIONAL QUALIFICATION:

Post Graduate Diploma in Banking & Insurance, ICICI MANIPAL ACADMY, Bangalore (2010-2011).

B.TECH. (Computer Science Engineering), Uttar Pradesh Technical University, Lucknow (2005-2009).

Completed NSDL Depository Operations Module (2010).

Completed NISM Mutual Funds Distributor certificate Exam (AMFI)- (2010).

EDUCATIONAL QUALIFICATION:

12th from ISC board with 80%.

10th from ICSE board with 77%.

PROJECT ACCOMPLISHED DURING PGDB & B.TECH

Have organized different programs for sales, business development cultural and sports.

Have done market survey and research, and understood the customers need for different products.

Third year project (Summer Training): at IFFCO (Indian Farmers Fertilizers Co-operative Ltd) in “System Department” on Industrial Interaction & Hospital Management from June 23, 2008 to July 22, 2008.

Two week training under BHEL (Bharat Heavy Electricals Limited) from June 19, 2007 to July 3, 2007 on MD-5 Algorithms.

EXTRACURICULLAR ACTIVITIES & COMMUNITY SERVICES

Secured highest marks in Hindi (97%) Pan India in ISC Board Examination.

Cultural Program leader in ICICI MANIPAL ACDAMEY

Head of Discipline Committee & Coordinator of the Josephest, 2005 at the college.

Organized and actively Participated in College Technical Fest, 2006 & 2007 at the college level as Head Coordinator.

Have participated in “Help Age India” movement as volunteer.

Have participated in National Science Talent Search Examination at School Level.

Won many prizes at school level in extra co-curricular activities.

PERSONAL INFORMATION:

Date of Birth: August- 26- 1987

Father’s Name: Rakesh Chandra

Sex: Male

Marital status: Single

Nationality: Indian

DECLARATION:

I hereby declare that all the information given above is true to the best of my knowledge.

Date: (Shashank Gautam)

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