Customer Service Technical Support

TIA BARNETT

*** **** **, ************, ** ***** H: 317-***-**** C: 317-***-**** ***.*********@*****.***

SUMMARY

Energetic and Highly skilled Virtual, Small Business and Hospitality Industry Customer support

Representative at your service! Prepared and ready to offer award-winning customer service with a

smile. Highly versed in customer support with the proven ability to thrive in high volume,

performance based environments. Superior computer operating skills and telephone etiquette with a

strong willingness to work well with other and for others.

HIGHLIGHTS

High customer service standards Proficient in customer account

Conflict resolution proficiency software

Strong problem solving ability Persuasive communication

Order Processing expertise

Goal-oriented Excellent negotiating tactics

Internet savvy

Sales Expertise

EXPERIENCE

08/2012 to Current Customer Care Professional

Sykes Home (Virtual) - Denver, IN

Successfully process orders, payments and customer complaints for small

business owners and their customers.Trained staff on how to improve

customer interactions.Promptly respond to customer service concerns and

complaints via phone and e-mail. Accurately resolve billing/payment disputes.

09/2010 to 09/2011 Billing/Technical support Specialist

AT&T - Mirimar, FL

Made reasonable procedure exceptions to accommodate unusual customer

requests.Provided accurate and appropriate information in response to

customer inquiries.Built customer loyalty by placing follow-up calls for

customers who reported product issues. Performed Troubleshooting for

customers. Received the "Total Resolved Call" award in July of 2011 for Superior

First Call Resolution.

02/2006 to 10/2006 Cage Cashier

Horseshoe Casino - Hammond, IN

Assisted guests with any special requests during their visits. Cross sell and up

sale products and services to Hotel/Casino guests. Cash out Jackpot,Slot

Machine and other winnings. Received the "Red Star Award" for excellence in

customer service.

EDUCATION

GED

Hammond Area Career Center - Hammond, IN, United States

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