Customer Service Office, information technology, administrative cleri
Resume:
Kelvin Scott
Administrative Clerical, Sales, Computer Support, Customer Service, Information
Technology
Jesup, GA
**********@*****.*** - 912-***-****
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Office (DocuCare) SPECIALIST
Xerox Corporation - Baxley, GA - June 2015 to October 2015 Responsibilities
* Downloaded and install printer drivers on equipment.
* Performed printer mapping to PC Escalate printer network issues as appropriate.
* Performed configuration of devices (Enter IP address, scanning templates, User access levels, Scan to File/ Email, etc.).
* Monitored and apply patch updates.
* Acted as point of contact for equipment support and service.
* Performed basic equipment problem diagnosis.
* Cleaned and maintain office equipment as needed.
* Replaced operator accessible parts and consumables.
* Maintained appropriate supply inventory. Maintain agreed upon level of uptime for copier fleet.
* Collected and submit meter reads.
* Tracked and coordinate the Move/Add/Change (MAC) of office equipment/assets.
* Acted as point of contact for equipment removal/delivery and to receive and electronically log customer jobs.
* Applied asset tags to office equipment and update database.
* Processed and distribute incoming and outgoing faxes, log for billing purposes. Life Insurance Agent
Delta Life Insurance Co - Brunswick, GA - December 2013 to April 2015 Develop long-term sources of clients using referrals, occupational, and special-interest groups. Determine clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; and ascertaining long-term goals.
• Marketing & Pre-Sales. Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients. Develop a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Customize insurance programs to suit individual customers, often covering a variety of risks. Obtain underwriting approval by completing application for coverage. Calculate premiums and establish payment method. Deliver; explain features advantages and disadvantages of various policies to promote sale of insurance plans, policies & planning future follow-up visits, and evaluations of needs.
• After Sales Support. Provide continuing service with direct deposit forms. Processed changes in beneficiary and policy loan applications.
• Risk Management. Inspect property, examining its general condition, type of construction, age, and other characteristics to evaluate risk and insurability against fire through Delta. Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
• Administration. Perform administrative tasks, such as maintaining records and handling policy renewals. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. FEDEX Express
1012 Commercial Drive
Brunswick, GA 51520
Employed: 05/2015 - PRESENT
DAILY DUTIES:
• Receives daily route information from a centralized dispatcher via a company-provided handset.
• Drives a company vehicle to perform pick-up/delivery service for FedEx Office centers and for customers. Pick-up duties include driving to the customer's place of business (or a FedEx Office center), receiving orders or packages and picking up supplies and inventory items from vendor's place of business. Delivery duties include, but are not limited to, delivering finished orders or packages to customers (or a FedEx Office center) and distributing marketing materials as requested.
• Ensures quality of package delivery which includes strict compliance with safety regulations, policies and standards when handling perishables or other items requiring specialized handling including, but not limited to, dry ice, clinical samples and/or medical products.
• Ensures customers have adequate supplies of FedEx materials for shipping purposes.
• Ensures packages conform to FedEx Office and general FedEx features of service, proper labeling is provided, and all paperwork is complete, neat, and accurate. This specifically includes ensuring that all packages requiring special handling or transportation are properly packed and labeled so that such packages can be transported in accordance with established safety and regulatory procedures.
• Ensures quality service is provided during each customer interaction by providing efficient and professional delivery service, answering customer questions, resolving problems or concerns and interacting in a polite and caring manner.
• Answers customer questions on FedEx features of service and keeps customers informed about the company and its services.
• Operates company vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines.
• Ensures the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures.
• Follows accident procedures and observes traffic laws.
• Adheres to FedEx Office Company and vehicle safety policies and guidelines.
• Seeks additional business from current customers and attempts to gain new business.
• Scans packages according to prescribed procedures, demonstrates proficiency in features of service and equipment.
• Performs additional duties within the assigned center during non-delivery times.
• Maintains pick-up/delivery logs and vehicle maintenance logs to document duties performed.
• All other duties as needed or required.
Computer Support Specialist
U.S. Department Of Labor - Washington, DC - 2006 to 2013 Maintained and supported computer operations for Office of Federal Contract Compliance Programs (OFCCP). Provided hardware/software installations, printer setup, memory upgrades, system modifications, TCP/ IP configuration, resetting of domain passwords, and PC/network troubleshooting and repair. Provided comprehensive Help Desk support and trained office staff on system use, computer maintenance and advanced troubleshooting.
• Computer Installation. Instructed users/customers on accessing data, processing, space utilization efficiencies, and program recovery techniques. Consulted with customers regarding potential system or program upgrades. Installed and maintained hardware devices supporting a broad range of information systems. Installed and configured workstations or network operating systems and other applications. Provided orientation for new users, technical hands-on assistance with software installations, hardware configurations, and communication networking to support daily operations.
• Problem Identification. Processed requests for resolving hardware or software problems through phone and email. Analyzed customer problem and researched database for possible solutions or tasks the appropriate subject matter expert or section capable of resolving the problem. Initiated trouble tickets to document malfunctioning systems.
• Computing Resource Maintenance Assisted end-users as a Technical Assistant in the use of software applications. Worked with subject matter specialists in developing and providing software computer support. Provided immediate assistance over the phone or by visiting the customer, or ensured the problem is directed to the responsible section or office. Implemented remediation using specialized knowledge gained by working with customer-specific software applications. Worked with the System Administrator in troubleshooting problems and implementing changes on multiple, widely diversified computer platforms.
• User/Customer Support. Responded to and provided guidance to OFCCP Regional and District Office customer inquiries regarding the purchase and shipment of new IT equipment and services, including areas such as product descriptions, discussing cost and availability with customer, and resolving shipping and delivery problems. Provided technical assistance to current and potential users so that LAN/WAN and other systems operations have few disruptions. Interacted with users to ensure proper operation of computer systems, hardware, and software.
• Administrative Support. Maintained appropriate daily logs to record details of systems operations for analysis of system activity to recognize abnormal operating situations and realign resources as needed. Documented results of project studies, and shared information to staff using effective oral and written communications.
• User Training. Provided weekly and monthly Information Technology Informal Training Sessions for: MS Office 2010 (Word, Excel, Microsoft Outlook & PowerPoint). U.S. Department Of Labor, Office of Federal Contract Compliance Programs • Washington, DC Administrative Assistant
Processed/digitized a variety of correspondence, reports, and office forms in final form, which included technical or tabular material, and rough draft using word processing software. Transmitted, received, and acknowledged electronic mail and messages, referred other inquiries to appropriate person, performed administrative back-office staff support such as preparing travel documents and coordinating conference room scheduling and teleconferencing, also handled Webinars setups.
• Performed front-office customer services to visitors, answered phones, and addressed information requests.
• Filed correspondence, reports, and similar materials in manual or electronic files.
• Assisted division managers with compilation and preparation of various reports. U.S. Department Of Labor, Office of Federal Contract Compliance Programs • Washington, DC Mail & File Technician (OA)
Maintained and organized records of materials filed or removed, using logbooks or computers. Added new material to file records, and create new records as necessary. Performed general office duties such as typing, operating office machines, and sorting mail. Tracked materials, removed from files in order to ensure that borrowed files are returned.
Designed forms related to filing systems. Retrieved documents stored in microfilm or microfiche and placed them in viewers for reading. Sorted or classified information according to guidelines such as content, purpose, etc. Scanned or read incoming materials to determine how and where they should be classified or filed; sorted incoming and outgoing mail, according to type and destination.
• Performed periodic inspections of materials or files to ensure correct placement.
• Eliminated outdated or unnecessary materials.
EDUCATION
Diploma
TCU SCHOOL OF BUSINESS - Washington, DC
2010
ADDITIONAL INFORMATION
Highly self-motivated and results-driven professional with more than 5 years providing high-performance sales, customer service in the insurance business, as well as computer maintenance and technical administrative support in the government sector. Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stressful work conditions. Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks with or without supervision. Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities. Key Expertise
• Technical Service Support Administration
• Insurance Sales Administration
• User/Customer Service Management
• Time Management
• Total Quality Management
• Computer Hardware and Software Installation, Configuration & Maintenance
• Process/Workflow Management
• Relationship Management (User/Customers, Stakeholders, & Suppliers)
• Continuous Quality Control
• Inter-Office Coordination
• Project Management Support
• Data & Network Center Operation Support
• Staff Supervision & Training
• Records & Document Management
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