Claims Processor
Resume:
Staci Ballard
*** ******* **** *********, *********, Michigan 49080
*****.*.*******@*****.***
Qualifications Profile
Performance-driven and highly motivated professional, offering broad-based experience in finance operations; encompassing billing and
claims management; data entry; administrative functions; and customer service. Skilled at maintaining corporate records, generating
reports, and assisting with various initiatives. Adept at formulating and implementing standard practices and procedures to drive
improvements in efficiency and productivity. Articulate communicator and team player; able to handle and prioritize multiple tasks
within fast-paced and highly demanding environments.
Areas of Expertise
Records and Documents Administration - Staff Coordination - Regulatory Compliance and Standards
Document Control and Records Management - Organizational Leadership and Team Building
Professional Experience
State Farm Insurance Company - Portage, MI (2012-Present)
Claims Processor 2014-Present
Collaborate with the claims representative to prepare and process bills and mail as well as convey essential tasks in need of
immediate attention
Maintain active communication with the clients to accommodate their questions and concerns
Closely monitor incoming and outgoing time sensitive documents, mails, and bills to guarantee efficiency and meet established
deadlines
Demonstrate jurisdictional knowledge of Michigan No-Fault Law in relation to personal injury
Acquire basic knowledge of medical terminologies, while monitoring compliance with set-forth medical and safety regulatory
Claims Representative 2012-2014
Managed incoming injury claims, as well as coordinate with benefits and concerns with insured
Guided the clients regarding the process of handling injury claims including state laws.
Administered claims from basic treat and release injuries to working with families during occurrence of fatal accident
Performed injuries and claims analysis in collaboration with the coworkers, management, and medical professionals to identify the
needs of each claim
Offered first-rate service to clients, thus ensuring their utmost satisfaction
Flagstar Bank, FSB - Coldwater, MI
Senior Financial Service Representative 2004-2012
Assumed full accountability in preparing and implementing monthly branch promotions of all different themes
Leveraged outstanding interpersonal aptitude in resolving client issues
Made key contribution with the attainment of Branch of the Year Award in 2005
Earlier Career
Cato Corporation - Coldwater, MI
Assistant Manager
Education
Bachelor Degree in Business Management and Organizational Innovation University of Phoenix - Online
Community Involvement
Former Board Member, Family Promise of Branch County
Technical Acumen
Microsoft Office Suite Lotus Notes PeopleSoft Kronos SharePoint
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