Customer Service Medical

Mercedez Washington

Heath Risk Assessor - APS Healthcare

Houston, TX

********.***@*****.*** - 661-***-****

I am seeking a prosperous and long lasting career in the Medical field. My experience and team oriented attitude will allow me to be a valuable asset to any organization. I am a very hardworking, punctual, honest, down-to-earth, friendly individual. I am eager to learn and experience new things in the medical field, and I plan to utilize these skills and abilities to best serve my community to my fullest potential. Authorized to work in the US for any employer

WORK EXPERIENCE

Heath Risk Assessor

APS Healthcare - June 2014 to March 2016

Confirms members are eligible for services through verification of plan eligibility.

• Contacts member's via telephone to engage in Health Risk Assessment process.

• Completes Health Risk Assessment via telephone if requested by member.

• Meeting deadlines in a timely manner.

• Providing excellent customer service to members and answering any questions they may have about Health Risk Assessment.

Medical Assistant Extern

Ayad Alanizi, MD Inc - Pasadena, CA - January 2014 to February 2014 Answering phones

- Scheduling Patients

- Customer Service

- Cash Handling

- Taking vitals

- Drawing blood

- Administering injections

- Proficient use of Office Ally software (EHR)

Cashier/Customer Service

Pricing and Signage - Pasadena, CA - July 2010 to February 2014 Processed customer purchases, meeting them with a warm smile and friendly conversation

- Excellent customer service and customer interfacing skills, aided customers in purchases and asissisted in finding location of specific products.

- Sold customer Target Red Cards, credit cards that are Target exclusive. Was consistent with being among the associates with the highest amount of Red Cards issued during entire cashier tenure, helping to meet store quota.

- Performed operator duties, funneling calls to specific departments and answering customer inquiries and concerns.

- Knowledge of signing and pricing items and goods. Used LPDA-PDA device to process signing for various sales and promotions for the store.

- Promoted to Food Avenue food preparations. Received pay raise

- Daily preparation of food, keeping in STERITECH guidelines on cleanliness and food care. Administrative Assistant

Kaiser Permanente - Pasadena, CA - June 2007 to August 2007 Performed data entry work, organizing and keeping track of files and information.

* Organized differentials for conventions and other business functions that were made.

* Filed and organized documents, keeping documents in an elaborate filing system for doctor's patients.

* Perused the World Wide Web to assist in locating other doctors for specific conventions and meetings held.

* Performed mailing duties, crafted labels to mail documents to customers. EDUCATION

Medical Assistant

Everest College - Alhambra, CA

Muir High School - Pasadena, CA

Business and Finance Academy

SKILLS

Customer Service, Call Center experience in medical field, Cash handling, Microsoft office experience ADDITIONAL INFORMATION

Experience and Skills

Experienced in administering injections and venipuncture. Experienced in checking basic vitals such as blood pressure, pulse, respiration, and temperature. Basic ECG experience. Experienced in basic Claim Gear medical billing and coding. Experienced in understanding medical terminology and anatomy. Front office reception experience (answering phones, scheduling appointments, greeting patients, cash handling, etc.)

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