Administrative Assistant Customer Service
Resume:
Sylvia Markovic
Toronto, Ontario
M3J 1G5
***************@*****.***
May 11, 2016
International Auto Collision Centre
Toronto, Ontario
RE: Administrative Assistant
Dear Sir/Madam,
I am expressing my interest in the above noted position of Administrative Assistant advertised on the Post Job Free website. The position would fully utilize the customer service and administrative skills that I have developed over 10 years. My experience, combined with my passion for, a vision of meeting or exceeding customers’ expectations, would make me a valuable asset to your organization.
I have demonstrated proficiency in all core office administration functions, including document preparation, internal/external communications, data and records management, meeting scheduling and maintain confidentiality.
I realize that acquiring and maintaining loyal repeat business through these loyal patrons is of the utmost importance in every company. I have developed strong organizational skills as well as learned how to prioritize workflow when faced with various conflicting priorities.
It is my ambition to be a part of a professional team that offers challenges and growth. I would appreciate an opportunity to meet with you to discuss my qualifications and candidacy in further detail. Thank you for your time and consideration.
Sincerely,
Sylvia Markovic
Sylvia Markovic
38 Lamberton Blvd
Toronto, Ontario
M3J 1G5
***************@*****.***
Objective
Acquire a position where I can assist others, while challenging and expanding my knowledge. I am a highly motivated and dedicated individual who seeks to secure a career, where I can maximize my skill sets within an established organization, which will lead to a prosperous relationship.
Experience
R&M Financial Consultants 1995 - Present
Mortgage Specialist
●Arranged First and Second mortgages
●Proactively contact and engage with third party realtors, and other related referral sources to create strong relationships
●Enter client information into D&H Expert
●Underwrite and obtain commitments on applications
●Review documentation to satisfy conditions as set out in the mortgage commitment and follow-up for any outstanding documentation
●Provide ongoing phone support answering inquiries from clients, lenders, realtors
●Obtain a credit report on all clients
●Participate in relevant industry associations, forums, training sessions and meetings
●Obtain mortgage commitment from the lender
●Schedule an appointment with the client to review and signing of the mortgage commitment
●Submit all documentation to the Solicitor, and return commitment to the lender
●Ensure all Lender and Solicitor conditions are met prior to approving for release of funds
●Follow up with the client and the Solicitor after the closing
Dell Computer Corporation 1991 – 1992
Accounts Receivables Administrative/Collections
●Excel spreadsheet preparation
●Providing high quality customer service and documenting interactions
●Accurately processing large volume of invoices
●Preparation of receivables, billing and credit notes
●Respond to customer queries and maintain customer support
●Problem solving skills to include: inquiries involving billing errors, account adjustments and payment applications
●Follow up with clients to ensure timely collection of accounts receivable
Nationwide Investment Funding Inc. 1988 - 1991
Mortgage Specialist
●Responded to customer inquiries in a pleasant, courteous, professional manner
●Interview and take applications, obtain all pertinent and credit information, attain supporting documentation and submit to the alternate lender for approval
●Arranged First, Second and Third mortgages
●Offer outstanding service to clients, by accurately assessing them to find the best mortgage strategy for their needs
●Calculated funding amount for each mortgage
●Relations with Lawyers and appraisers
●Work within an end-to-end mortgage underwriting process to manage the mortgage application from the time of commitment to solicitor
Progress Packaging Ltd. 1984 - 1988
Receptionist/Administrative Assistant
●Highly professional, pleasant in handling incoming calls on multi-line phone system
●Administrative duties such as filing, scanning, photocopying and faxing
●Assisted Accounts Receivables, administrative support for seven sales representatives and other departments for a 150 employee company
●Minutes at meetings and also for letters presented by the President, and composed correspondence, memos on the word processor
●Arranged outbound calls for the President of the company
●Prepared, distributed internal and external mail daily
●Accepted and coordinated courier/delivery packages
●Processed invoices on the computer and prepared for mailing
Education
Westview Centennial Secondary School
High School Diploma
Summary of Skills
●Excellent communication (verbal, written) and interpersonal skills
●Proficient in Microsoft Office Skills (Word, Excel, Outlook and PowerPoint)
●D&H Expert, CRM system
●Problem solving/troubleshooting skills
●Strong organizational/time management skills with attention to detail
●Ability to work independently, and in a team environment
●Analytical, able to strategize ahead
●Dedicated customer/client service attitude with the ability to work in a demanding, fast paced, oriented environment
●Co-operative attitude, the ability to prioritize workplace with efficiency and handle multiple tasks/deadlines
●Proactive and willing to assume additional responsibility
●Results orientated with expert follow up skills
●Possess effective influencing and negotiating skills
Contact this candidate