Information Technology Specialist

Profile

Detail-oriented professional seeking an entry-level position that will utilize my customer service experience, excellent teamwork and leadership skills combined with my strong academic background in IT.

Computer Technology Institute Graduate offering a strong academic background in IT. Adapts well to new technology; equally successful in both team and self-directed settings, and proficient in a range of computer operating systems and applications, tools and troubleshooting methodologies.

Education

METROPOLITAN CAREER CENTER/CTI – Philadelphia, PA

Degree received 06.20.13 GPA: 3.6/4.0

Currently Attained Government Security Clearance

Sponsored by: ABBTECH 703-***-**** x280

Skills Summary

Desktop & Email Support

Installation of Operating Systems such as Windows 7, Linux etc.

Microsoft Office 2007 &2010 Support

Customer service/client quality assurance

New Hire and termination setup (IT related equipment/accounts)

Attention to detail

VPN configuration

DHCP, Active Directory, Password Reset

Web-based application support ( IE, Kronos, Workday

Hardware Break/Fix (Lenovo, Dell, and HP PCs and Laptops)

Mobile Device Support: Apple, Android, & Blackberry

Working with Third- party & outsourced support groups for case resolution

Employment History

DISYS/SHIPCOM WIRELESS

TECHNICAL SUPPORT ENGINEER

Full Time Employee: 40+ hours O5/14 – 11/15

Onsite Lead IT Technician which led the team in installing new Dell PowerEdge servers in VA hospital server rooms, installing LCD tray and KVM switches as well in server room. Connected new wires to the new devices, created clusters and VMs on new servers. Configured new handheld devices and installed new proprietary software on handhelds as well as setting IP addresses for all of the devices. Inventoried new IT equipment for project, setup demo setup which included training laptops, projectors, and handhelds. Also Establishing and maintaining communication with VA Management Personnel.

MERCY HEALTH SYSTEMS

WINDOWS 7 TECH

PHILADELPHIA, PA

Full Time Employee: 40+ hours 01/14 – 04/14

Backed up end user profiles and data on a designated server. After backing up info, I proceeded with wiping the hard drive and installing new Operating System. Reinstalling end user profile and installing various other devices such as printers, card scanners and multipurpose scanners.

penn jersey paper co.

help desk

Philadelphia, pa

Full time employee: 40+ hours 08/2013 - 12/2013

Went to individual cubicles of users and logged in to their computers and backed up their data on their Windows XP (laptops or desktops). Once verified the data was backed up, PXE booted the machine via disk. Once Windows 7, Microsoft Office 2010 migration was completed, restored data back unto their machines. Troubleshoot issues, adding new users to Active Directory, and Exchange. change toners in printers and troubleshooting them as well. Solved issues with sales reps and / or end users via phone or in person.

CIGNA/COMPUCOM

WINDOWS 7 MIGRATION TECH

PHILADELPHIA, PA

Full time employee: 40+ hours 06/13 – 08/13

Went to individual cubicles of users and logged into their computers and backed up their data on their Windows XP (laptops or desktops). Once verifying the data was backed up, PXE booted the machine via disk or over Ethernet connection to designated Windows 7 server. Once Windows 7, Microsoft Office 2007 or 2010 migration was completed, restored data back unto their machines. Imaged approximately 10 to 15 computers a night.

DECISION ONE

SERVICE SUPPORT DESK

DEVON, PA

full time employee: 40+ hours 03-13- 5/13

Member of a companywide initiative at centralizing their service delivery process throughout to their various clients. this consisted of calling customers across the us, dispatching a technician per Service Level Agreement, to doing a part predict on a printer, POS station in a cafe or store, to taking a callback from a customer scheduling service to a customer requesting service.

– A-1 TECHNICAL SERVICES

part time (when i had work)

06/11 – PRESENT INDEPENDENT CONSULTING

Fixed various desktops and laptops for students at school and other customers providing phone support, installing Windows 7, Microsoft Office, Antivirus protection, troubleshooting Microsoft Office Suite, and WIFI configurations.

04/12 – 09/12--Externship at Metropolitan Career Center – Philadelphia, Pa. Installed Windows XP on over 30 computers in building for strive program, installing Microsoft Office 2003, 2007, 2010. Also installed Windows 7 for classrooms. Volunteered at school doing Operating System migrations from Windows XP to Windows 7 on laptops, and desktops. setting up and breaking down office cubicles, troubleshooting problems for staff and students.

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