Customer Service

Shereen Miller

**** ** *** ******, *****, FL ****7

acuqie@r.postjobfree.com 786-***-****

Summary

A highly energetic, personable and results-oriented professional with outstanding customer-service skills. Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients. I work well with others, in both supervisory or support staff roles. Recognize opportunity to present upgrades to customers.

U.S. Census Bureau – Enumerator

From 04/10 – 08/10

Responsible for:

Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews.

Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.

Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.

Complied with accuracy standards while maintaining high production rates.

Maintained records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.

Met daily with supervisor to review and submit work, and receive additional instructions

Crew Leader Assistant

Learned the nature, scope, and objectives of each assigned field operation and specific procedures to be followed.

Assisted the crew leader to ensure work was completed according to procedures and on schedule.

Met daily with enumerators to assign work and conduct quality control on their paperwork to ensure accuracy and completeness.

Submitted completed and acceptable materials to supervisor on a regular basis.

Observed enumerators in the field, provided on-the-spot assistance, and recommended additional training for low performing enumerators.

Reviewed daily payroll forms for accuracy and completeness.

D&D Social Bar

Bartender – 06/06 – 10/07

Responsible for:

Take beverage orders from servers or directly from patrons

Mix ingredients, for instance; soda, sugar, bitters or fruit juice

Collect cash for beverages or drinks served and record sales

Maintain record and control of bar stock and arrange supplies

Mix drinks, water and other components to get ready cocktails and other drinks

Clean bar area, glasses and additional utensils

Sanitize ice tanks, coolers, and other bar tools

Serve beverages

Order bar supplies

Place bottled merchandise and glasses to make a smart display

Slice and pit fruit for garnishing drinks

Progressive Retail

Retail Reset Merchandiser - 06/04 – 09/04

Responsible for:

Merchandising; resetting products, moving merchandise, taking apart and assembling store fixtures.

Reset Activity, Shelf Conditions and Schematics Completion

Implement customer approved schematics/plan-o-grams/MODs with all items tagged and approved by store management.

Take direction regarding tagging, rotating, and placing products on shelf.

Complete (web based) accurate and timely reporting, recaps, timesheets, expense reports, etc.

Moving merchandise, taking apart and assembling store fixtures, etc.

Convergys

Inbound Customer Service Associate

Greeting customers and building rapport with them in a courteous, friendly, and professional manner.

Respond to common customer work/service order inquiries and requests.

Ensure that customers understand product information.

Listen attentively to customer needs and concerns; demonstrate empathy.

Prepare complete and accurate work and update customer file.

Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

Effectively transfer misdirected customer requests to an appropriate party.

Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.

Participate in activities designed to improve customer satisfaction and business performance.

Education

Miami Edison Senior High School, Miami, FL

Beauty Schools of America, Miami, FL

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