Sales Customer Service
Resume:
D
ani A. Dewitt Marketing/ Corporate Sales/Planner
Innovative ~ Logistical ~ Strategic ~ Goal Oriented
Current graduate student at University of St. Thomas, offering an exceptional skill set in corporate sales, marketing, logistics, customer service, corporate planning and SAP Software Management. Well versed in following non-negotiable security protocol. Seeking an opportunity in sales and marketing where my background will add immediate value. Areas of Expertise include:
S A P Software Management
Project Planning/Implementation
Marketing Strategy
New Business Development
E-Microsoft Office Suite
Budgeting
Customer Service & Retention
Website Building
Variance Analysis
Education
INDIANA UNIVERSITY Indianapolis, IN May 2014
Kelley School of Business: Bachelor of Science, Marketing
UNIVERSITY OF ST. THOMAS Houston, TX May 2017
Cameron School of Business: Master in International Business
Professional Experience
NATIONAL OILWELL VARCO – WILSON DISTRIBUTION 2014 to 2015 Houston, TX
Branded (PPE) Personal Protective Equipment Sales and Marketing Manager
Managed and generated all channel sales planning, forecasting, profitability, and budgeting for branded Personal Protective Equipment product line. Built relationships with vendors by establishing new accounts, enhancing existing accounts, and offering eCommerce solutions. Identified logistical improvements, created sales strategies based on market trends, and stayed up-to-date of competitive offerings.
Key Contributions & Accomplishments:
•Rebuilt ordering, tracking and management system to be aligned with innovative marketing trends.
•Strategized, created, and launched an ecommerce website to market PPE offerings and ease-of-utility.
•Increased revenue from $2k to $60K, an 2900% market growth, within a three month period.
•Identified, evaluated, and on boarded vendors and local suppliers; nurtured and grew relationships.
•Utilized SAP to manage quotes, order entry, track goods; received and issued, billing, invoicing and P.O. buyouts.
•Oversaw inventory availability in multiple warehouses internal and external to organization, nationwide.
•Successfully managed all aspects (volume, pricing, marketing) of all National Accounts (Devon, Oxy, PDVSA)
DELTA AIRLINES 2011 to 2014 Indianapolis, IN
Customer Service Agent
Professionally handled passenger calls for booking reservations. Answered inquiries regarding scheduling, fares; sold air space and recorded transactions by reserving desired space on the computer agent set. Proficiently served customers by giving accurate, real time information. Practiced safety conscious behavior during all operational processes and procedures.
Key Contributions & Accomplishments:
Ticketed passengers and securely performed ramp operations in accordance to the Federal Aviation Administration.
Boarded and deplaned passengers, prepared travel documents, and resolved customer inquiries.
Prepared pre-departure dispatch information for pilots and flight attendants.
Provided exceptional service to passengers experiencing delays, missed connections and/or cancellations.
GODISH.COM 2009 to 2010 Houston, TX
Assistant Manager/Sales Representative
Collaborated with Sales Directors to insure 100% achievement of daily, weekly and monthly sales quotas for the Dish Network product. Responsible for the overall performance of a sales team of 10-15 shift members. Managed and directed individual sales metrics and team profitability. Coached, provided feedback and grew the market brand of Go Dish.
Key Contributions & Accomplishments:
Highly acclaimed sales representative; promoted to Assistant Manager after six months.
Set GODISH.Com sales record by generating more than 150 new customers in one month.
Generated a consistently high sales volume; rated proficient by customers in closed surveys.
University Activities and Organizations
DELTA SIGMA PI 2011-2014 Indianapolis, IN
Social Chair
Planned social events for current and prospective members.
Engaged chapter members through polling, surveys and voting to formulate future activities.
Coordinated with Fundraising Chair to set budgets and meet financial goals.
Insured all organizational rules and by-laws were adhered to without compromise.
INDIANA UNIVERSITY MARKETING CLUB 2011-2014 Indianapolis, IN
Leadership scholar
Nominated in a highly selective process to mentor underclassmen in Business Administration Courses.
Held biweekly sessions to facilitate discussion forums pertinent to world class business and marketing protocol.
Developed innovative and collaborative activities to mentor students with learning outcomes.
HONORS AND RECOGNITIONS 2011-2014 Indianapolis, IN
Indiana University
Excellence in Professionalism- 2013 Golden Key Award
Indiana University Honor Society Member- 2011, 2012, 2013, 2014
Susan G. Komen Race for the Cure, Volunteer, Participant- 2012, 2013
References
National Oilwell Varco – Wilson Distribution Houston, TX
Keila Woods
Marketing Manager
7402 N. Eldridge Parkway
Houston, TX 77041
Schlumberger Houston, TX
Jessica Jacaruso
Technical Sales Engineer
1325 S Dairy Ashford Street
Houston, TX 77077
Nexeo Solutions Houston, TX
Richie Pickens
Director of Oil & Gas
3 Waterway Square
The Woodlands, TX 77380
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