Customer Service Representative

Gwendolyn E. Williams

●**** Jolynn St NE, Massillon, OH 44646

330-***-**** home, 330-***-**** cell

******@***.***)

Professional Experience/qualifications/Skills

Customer Service

Accounts Receivable/data entry

Vast computer skills and knowledge

People and work oriented

Dependable, efficient, and responsible

Ability to type 40+ WPM

Management skills

Unloading and delivery

Factory skills

Certified in CPR and BLS

work Experience

Nationwide Insurance Company, Canton, OH

Personal Lines Auto Underwriter Screen

August 2000 – September 2011

Responsibilities:

Served Ohio and Midwest States

Established rapport with Ohio Dept of Motor Vehicles

Provided Customer Service to Agents and Policyholders

Performed monthly quality checks for associates

Proficient in Auto procedures for multiple states

Diebold Incorporated, Uniontown, OH

Customer Service Representative

March 1998 – June 2000

Responsibilities:

Call Management service group

Managed customer complaints

Assisted training with new hires

Medical Service Bureau, Akron, OH

Collections Manager

February 1996 – February 1998

Responsibilities:

Planned Parenthood Coordinator

Pursued collection accounts

Updated and monitored client accounts

United States Postal Service, Canton, OH

Mail Handler/Mail Processor

June 1990 – June 1996

Responsibilities:

Processed mail for Stark and surrounding counties

Lead operator for the Letter Sorting Machine (LSM)

Lead operator for the Flat sorter Machine (FSM)

Prime distribution (hand sorting by memory of all counties)

Education

Akron University College of Nursing, Akron, OH

Currently pursuing Bachelor’s degree

2011 - current

Herzing University, OH

Dental Assisting

1990-1992

Timken Senior High

Nursing

Graduated 1990

REFERENCES

References are available upon request.

Contact this candidate