Administrative Assistant Management

SUMMARY

Database administrator, operations and records specialist with comprehensive experience and formal training in organizational change management, program management, information technology, and marketing. Experienced supervisor in database administration and reporting with refined skills in training planning and facilitation. Wide-ranging experience in administrative assistant roles. Extensive experience within the public sector including career staff experience in a University setting. Motivated, results-driven professional with appealing interpersonal skills.

EXPERIENCE

Project and Operations Manager; Marketing Strategist

The Jack Bradley Company, National Consumer Products E-Commerce Company

Denver, Colorado and Nationwide; October 2014 – Present

The Jack Bradley Company is an ecommerce startup company for which I developed the foundational marketing strategies, developed operations standards, and played a key role in organizational development.

Define and deliver on both the strategic and tactical direction of the company www.jackbradleycompany.com as aligned with the mission of providing “nothing but the best in product and service” for end-consumers

Identify, secure and maintain all product supplier relationships, both domestically and abroad

Train and oversee domestic-based marketing teams in product and company promotion activities

Oversee and maintain social media outreach and product advertising including copy, press release, and blogs

Establish and oversee research as related to current marketing trends, consumer statistics as related to consumer targeting

Oversee product package design to ensure all designs are aligned with company and brand image

Ensure fulfillment and customer relations standards are properly maintained through strategic communications approach

Supervisor; Operations Specialist; Database Administrator

Office of Admissions, University of Colorado, Denver Campus

Denver, Colorado; November 2007 – January 30, 2015

As a Supervisor of Student Assistants and Operations Specialist, I developed and implemented a method by which to evaluate student staff performance. Doing so enabled student staff the opportunity for merit based promotion and pay increases. As a Database Administrator, I played a key role in moving the Office of Admissions from paper dependent to a paper-free work environment. This transition from paper to paper free, was made all the more efficient by my work to create efficient database centric workflows, by which all admissions documents could quickly and efficiently be scanned, the data entered, and the documents could be stored within our database for future reference. While at the same time, cutting back physical document retention from four semesters in-house storage, and up to seven years’ offsite retention down to 6 months in house storage. This cut expenses and resources used for storage space, cut down dramatically on lost and misfiled documents, and cut down on time spent on data entry.

Supervisor in charge of all Operations Student Assistant staff

Database Administrator

Managed Singularity Workflow, implementation and creation of new workflows

Team member training

Creation of Training Documentation

Oversaw Imaging/Indexing and all electronic file submissions

Royall Document management virtual credential uploads, and virtual file transfers

Admittance and Denial of all Undergraduate applicants

Perl reports and development of other complex reports

Post-Index virtual document archiving

Physical document distribution quality control management

Conference and Training Coordinator; Special Education Liaison; Reimbursement Processor, Administrative Assistant III

Exceptional Student Leadership Unit, Office of Special Education, Colorado Department of Education

Denver, Colorado; July 2004 – October 2007

As part of my many duties at the Colorado Department of Education, I assisted Colorado special education teachers during CSAP-A implementation by walking them through proper test administration, while at the same time collecting the test data for state wide testing records. Collecting this information was essential in helping the Department of Education report special education student scores.

Conference/Training coordinator

Liaison for CDE consultants assisting special education teachers with the implementation of standard testing for K-12 public education students with disabilities

Scheduling

Liaison between ESLU consultants and Purchasing/Accounting Office

CSAP-A implementation and data collection

SOWs

Create and maintain relationships with vendors (Hotels, Caterers and Convention Centers)

Processed consultant requests for reimbursement

Book travel/lodging and maintain consultant itinerary

Operations Assistant; Administrative Assistant III for Records and Operations

Colorado Student Loans, College Access Network, Colorado Department of Education

Denver, Colorado; April 2002 – June 2004

Imaging and Indexing

Student loan related research

Record and archive all correspondence between student loans department and private lenders (Sallie Mae, Bank of America, JP Morgan, Nelnet)

Report distribution

Claims and Research Specialist

Agent for Office of Unclaimed Property, Colorado Department of Treasury

Denver, Colorado; May 2001 – April 2002

Processing claims for property which had been escheated to the state

Catalogue items in escheated bank boxes

Research stock value and exchange rates

EDUCATION

Community College of Aurora – Aurora, CO - Business Management Major

University of Colorado – Denver, CO – Business Certification Program – 43 Certifications Awarded

University of Colorado Business Certification Program – Major Areas of Concentration:

Information Systems Technology; Information Technology Infrastructure Library (ITIL); Marketing Strategy and Tactics; Management and Leadership; Organizational Change Management (OCM); Project Management

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