Customer Service Marketing

Sarah LaPadula

*****.********@*****.*** ** Perry St.

603-***-**** New York, New York 10014

Summary: Marketing Graduate with articulate, thorough communication and writing skills. Independently driven, resourceful, assertively completes multiple tasks through analytical assessment as well as supervised direction; adaptable, reliable, performs well under pressure and in a fast-paced environment.

Education:

Southern New Hampshire University Manchester, NH

2016 Bachelor of Science in General Studies, Marketing Concentration – GPA 3.53 (Honors)

2010 Associate of Science in Fashion Merchandising – GPA 3.68 (Honors)

- Outstanding Student Award in the Associate of Science Fashion Merchandising Program

- President’s List: Double major in Fashion Merchandising and Marketing

Employment:

2010 – 2012 LaPadula New York, NY and Boston, MA

Founder, Creative Director

- Conducted extensive market research during business plan development; wrote comprehensive business plan with emphasis on industry resilience to economic erraticism

- Drafted design and wrote copy for website and branding materials

- Developed financial projections and profit and loss statements in collaboration with CFDA board members

- Set up high end supply chain in New York with industry’s luxury producers/manufacturers

- Established retail and media relationships with Boston’s premiere stores, periodicals, and television broadcasts

2012 – 2014 Pronovias New York, NY

Wholesale Customer Relations and Sales Assistant

- Assisted Marketing Dept. with client website overhaul by editing copy (product terminology, logistical data, directories, and promotions)

- Wrote and submitted promotional material for company website regarding trunk shows, discounts, etc.

- Co-wrote and distributed electronic updates and promotional e-mails with department head

- Assisted US Marketing Coordinator by proofreading press releases, awards, and marketing materials

- Wrote client letters on behalf of Wholesale Customer Service Dept. Head and Director

- Managed 300 wholesale accounts with shipping, quality control, order placement and reimbursements, promotional events

- liaised between retailers, Directors, Logistics, Accounting, Sales, Marketing, and suppliers in order to thoroughly address customer concerns/requests

- Worked directly with department head, Marketing Director, and Operations Director to update policies, procedures, and refine marketing strategy, particularly with product placement and industry trends

- Assisted Sales Team at bi-annual Bridal Trade Shows in Chicago, New York, and Dallas by styling shows, organized and hosted client events, collaborated with press, and processed inventory

- Processed customer orders, reimbursements, shipping requests, and implemented various quality control tactics on a case-by-case basis using specialized online Enterprise Resource Planning software (Movex) and other CRM platforms

- Wrote product descriptions for client websites showcasing new collections

2014 – 2015 Element Capital Management LLC New York, NY

Administrative Assistant

- Proofread and edited legal contracts, specifically compliance reports for audits

- Prepared director presentation materials to investors (reformat, update content)

- Wrote administrative reports for CEO and directors (charity endeavors, new vendors)

- Took notes on company-wide monthly meetings covering market behavior and trading strategy

- Wrote and distributed all company event/HR announcements

- Intercepted, labeled, returned, and filed all trade confirmations transferred between Operations Dept. and external

holding co.; acted as sole liaison between holding co. and fund

- Stood in as P/A to CFO during P/A absences, handle light E/A work for two directors and CFO

- Remotely managed all administrative affairs for London office (7 people)

- Managed all administrative affairs for New York office (40 people)

Technology: Microsoft Office Applications : Excel, Word, PowerPoint

Extracurriculars: - Elementary English tutor for inner city kindergarten and elementary students

- Editorial student journalist for university publication, The Swinging Bridge

- Completed fiction novel, Vega (2016) and designed promotional website

– references and writing samples available upon request –

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