Customer Service Representative
Resume:
Veronica Allen
Colfax, LA *****
*************@*******.***
Skills/Abilities
Proficient in Microsoft office applications such as email, excel spreadsheets, and word documents
Great in clerical skills of using ten key data entry software, multi-line phone, and copy or fax machines.
Strong customer service skills, passionate about assisting the public.
Proficient in financial transactions including account balancing as well as keeping a general ledger, understanding of general ledger codes, processing loan applications or pulling credit, and banking.
Very detail oriented.
Capable of using order machine equipment as well as inventory equipment.
Work experience
Excel Finance, Alexandria, LA, January 2016 – March 2016.
Customer Service Representative
Performed all clerical duties including taking loan applications, pull credit, and payments. Kept a general ledger of all transactions for the branch.
Academy Sports and Outdoors, Alexandria, LA, August 2015 – December 2015.
Asset Protection Associate
Inventoried apparel, manage shrink, and conduct price changes to merchandise as needed. Apart of the stores security team to prevent loss to the company.
WIS International, Alexandria, LA, July 2015 – August 2015.
Inventory Associate
Assisted in various store inventory count.
Jena Choctaw Pines Casino, Dry Prong, LA, February 2013 – February 2015.
Drop Count Attendant
Dropped the entire gaming floor slot machines and poker tables, return to count room to process all currency and chips. After count complete prepared paper work to transfer money to main bank.
First Federal Bank of Louisiana, Alexandria, LA, December 2011- January 2013.
Teller
Processed customer banking transactions, loan payments, or mortgage payments. Follow standard procedures to prevent loss to the bank. Maintain cash limits and balance according to the guidelines daily.
Capital One Bank, Ball, LA, May 2008 – December 2011.
Teller I
Processed customer transaction in accordance to policy and procedures, be aware of fraud loss and check cashing guidelines, be aware of assigned cash to maintain and balance within established guidelines.
Super 1 Foods, Pineville, La, July 2005 – May 2008.
Non Foods Manager /Deli Clerk/ Cashier
Daily duties were to stock, order, and inventory nonfood merchandise. Worked as a part time cashier and assisted in preparing items for serving or party trays.
Education
Grant High School, May 2001
Ashford University, April 2014- Oct 2014
LSU-Alexandria, Jan 2007- May 2007
La. Tech University, Mar 2001- May 2005
Certifications
National Career Readiness Certificate: Silver Level; 4/25/2016, Organization: ACT-WorkKeys (Certificate ID TT01H3XZT7WZ)
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