Quality Assurance Test
Resume:
Chantale Fortunat-Manley
Lawrenceville, GA 30044
Phone: 678-***-****
E-mail: **********@*****.***
BACKGROUND SUMMARY
Sixteen plus years of experience in manual testing on mainframe, client server, WEB and GUI. Subject matter expert in Billing (Telecommunications)
Excellent technical skills in Unix, Oracle, SQL, Windows,
Seasoned tester in performing regression, end-to-end, UAT, parallel and joint integrated testing.
Excellent written, oral and interpersonal communication skills.
A responsible, people-oriented and highly motivated person with a keen interest in providing quality service.
A multi task-oriented, intuitive team player that places high values upon detail and accurate adherence to high quality standards.
PROFESSIONAL EXPERIENCE
RentPath 06/2014-11/2015
Sr. Quality Assurance Engineer
Environments: Client server
Responsible for but not limited to performing testing on websites and backend applications, identifying defects, anomalies and potential improvements, assisting programmers in identifying program and/or system errors, and ensuring that business requirements are met.
• Participate in cross-functional teams to define business requirements for new products
• Review requirements and scope documents
• Write manual test cases and automated test scripts based upon requirements documents (using Salesforce)
• Stage development code to test environment
• Test all application changes
• Create and update defects in Pivotal Tracker system
• Perform unit, integration, system testing, and regression testing
• Communicate project statuses to QA, development, managers, and business customers.
• Create release metric documents for releases
• Create staging documents for staging code to production environment
• Formally review staging document with Infrastructure and Development
• Train customers on new applications and application changes
• Perform functional verification of all application changes after they have been staged to production
Aio Wireless 12/13-06/2014
Senior Mobility Integration Tester (E2E)-Alpharetta, GA
Environments: Client server and mainframe (DB2, CICS (call records and switch information), Unix, SQL)
Responsible for testing multiple applications: CRM, POS, Web portal, AMSS, Streamazzo across multiple platforms (client server, mainframe, web…)
Learn and understand how multiple applications in project are integrated architecturally
Verified end to end scenarios on mobile apps for iPad, android phones and tablets
Work with architecture teams on any questions or gaps on impacts
Work on Integration points and Design testing scenarios for End-to-End (E2E) Testing
Document detail Test Design and Test Cases
Utilized ALM 11 to create defects and execute test scenarios
Define, maintain and execute the E2E Test Suit for multiple projects
Report the testing progress to management
Define the E2E test data requirements, organize and maintain the test data
Open defects in QC/Tool and track until closure
Verify billing runs
Reed Elsevier 01/2013-10/2013
Senior Test Analyst-Atlanta, GA
Environments: Client server and mainframe (DB2, CICS, JCL, VSAM, Unix, SQL)
Responsible for developing and executing ad hoc and formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases/scripts, and test execution.
Provides functional testing for all ETS developed applications and hosted web services to ensure on-time delivery of high quality products
Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status
Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the needs of the business
Documents and works to resolve all problems; reports progress on problem resolution to management
Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners
Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed
Devises improvements to current procedures and consults on the development and use of automated tools
Utilized Team Foundation Server to track requirements and defects
Fidelity National Information Services 01/08-08/2012
QA Manager/Test Lead-Atlanta, GA
Environments: Both client server and mainframe (DB2, Batch jobs, JCL, Unix, SQL)
Supervised a team of 5 testers (on-shore) and 6 testers (off-shore: India). Worked on multiple banking projects on client server, mainframe, client server and web based environments.
Test Execution Plan reports- New, Open, Closed and defect status
Executed manual test scripts (Web, GUI, back-end.)
Tested web applications such as Bill Bay, Bill Images. Online transactions on multiple project
Queried databases using mainframe environment for testing data
Created test plans and test strategy documents
Coordinated attendance of Functional and Technical reviews
Published and tracked test condition schedule for various phases
Coordinated B2B access, Bank Restricted access ID's - connectivity verification for each tester
Tracked Unavailability of environments (down time windows) or particular interfaces
Published test execution schedule
Performed XML verification for web projects
Ensured Mapping of test to Functional Design/Technical Design/Requirements
Defect reporting and synch of Quality Center and Clear Quest
Mapping of defects to test conditions
Identification and escalation of risks and issues
Ensured test risks and issues are included on overall program status report
Distributed build notes and verify test plans based on build notes
Monitored change control of Functional and Technical Designs and made sure the test model is updated
Federated Systems Group/Macy’s Duluth, GA 01/06-12/06
Senior Test Advocate
Logistics/Supply Chain - Performing as a Sr. Tester for the Logistics Business Unit - May Effort. Responsible for the following: Communications between the Quality Assurance team (TA's) of the projects within Logistics and Management this also includes the Enterprise level. Bringing escalations to the forefront and communicating these to the Project team, Management and the Enterprise level. Facilitation and tracking of TA staff meetings for project status (Agenda/updates/action items etc.).
Tested service contracts (new, renewals…), purchasing and payables.
Multi/Cross database conversions/Mapping of data (tables, fields, exception criteria etc). Coordination/Communications for this effort to include Documentation creation and team signoff.
Data creation for testing purposes.
Web testing of applications (performance, GUI testing..) for retail projects
Data validation for test (Source and Target databases) through SQL queries.
Cingular Wireless, Alpharetta, GA, 07/2005-12/2005
Lead Billing Analyst- SME
Tested the conversion of all AT&T customers to Cingular Wireless. Coordinated with other groups to smoothly convert millions of wireless customers to the Cingular Wireless networks.
Analyzed data from the old system (AT&T: Atlys) and translated the data into the new system (Cingular: Care)
Tested performance for web traffic (stress testing)
Conducted bill reconciliations to reconcile old bills (accounts from AT&T) that have beeen converted to new accounts for Cingular Wireless
Reviewed scripts for rating and billing
Modified existing scripts to include new enhancements for conversion
Performed regression, enhancement and UAT testing.
Created documents to help the team understand billing and rating process
Reviewed requirement documents to create new scripts for enhancements to the system.
Executed test scripts in both front-end and back-end
Created queries in SQL to extract data from the database
Agris Corporation, Roswell, GA 1/2005-06/2005
Senior Quality Assurance Analyst
Tested new enhancements for the Agribusiness applications (V9).
Participated in the development of business requirements for new functionality in the Agris application.
Performed integration testing of the Agris Bin Management application with other John Deere applications.
Performed XML validation message testing of the software application.
Edited and ran functional tests using Mercury's WinRunner.
Used Mercury TestDirector to develop test plans, test cases, and document defects.
Setup and configure environments for testing.
Responsible for deploying new builds/code to the QA environment.
Used SQL statements for data analysis and validation of transactions.
Worked with the Product Managers, Software Developers, Business Analysts and end-users with testing procedures and plans of establishing project deadlines.
EDUCATION: A.A. in Computer Information Systems
Miami Dade Community College, Miami, FL
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