Alhaji

Alhaji Conteh

Visa Status: GC

**** ******* **, *** *** Smyrna, GA 30080 217-***-**** acuq2m@r.postjobfree.com

WEB Developer / Software Engineer / Programmer / Analyst

A Self-directed technology professional with extensive hands-on experience in web development and design, the ability and experience needed to design and execute complex software projects for a diverse variety of users. Leading-edge skills in troubleshooting, productivity improvement, training and quality control. Possess "can-do" attitude with a capacity to effectively manage multiple responsibilities and ability to remain productive under pressure. Relevant qualifications include

5+ years of experience as a web developer.

3+ years of experience managing IT resources, and processes that impact customer satisfaction and relationship.

Around 3 yrs of experience as a Help Desk Analyst Providing telephone and email support to customer end users.

Comprehensive knowledge of web-based programming languages like PHP, MySQL, & MS SQL.

Keeping up to date with current and emerging web technologies through relevant tutorials, publications, and online forums.

Deep understanding of computer hardware and software.

Integrating new technologies into existing web properties.

Experience of Object-oriented Software Development Methodologies.

Working knowledge of SQL.

Leveraged strong troubleshooting abilities to diagnose and resolve various hardware, software, applications, and networking problems.

Expert in documentation using MS tools (Word, Excel, PPT, and Project)

Involved in meetings to gather information and requirements from the clients.

Strong analytical skills with ability to quickly understand client’s business needs.

Ability to quickly ramp up and start producing results on given any tool or technology.

Excellent communication skills and understanding of business processes.

Strong communication, analytical and interpersonal skills working within cross-functional teams

Skills and Capabilities

Programming Languages / Tools Applications/Databases/Systems Information Security/Assurance

Web Development/Design Software Quality / Testing Tools Exceeding Expectations / Goals

Application Development/SDLC SW Development/Programming Hardware / Networking Support

Highly Reliable and Dependable Analysis/Design/Implementation Analyzing / Resolving Problems

Education

Master of Science Software Engineering, Kennesaw State University, Marietta, GA (May 2016)

Master of Science Information Technology, Kennesaw State University, Marietta, GA (May 2014)

Training and Certifications:

Graduate Certificate in Information Security and Assurance (ISA), SPSU, Marietta, GA (May 2014)

Modern Management and Administration Diploma, Cambridge International College, Britain (2008)

ITIL V3 Foundation Certificate, Data Management / Processing, Leadership, Teaching, IT Service Delivery

Professional Experience

Web Developer, Accelerated Design, Inc., Tucker, GA June 2013 – Mar 2016

Web developer with accountability for managing all clients relationships, developing websites and web based applications for different clients. Developing and customizing software for diverse client base.

Gathered and analyzed the requirements and converted them into User Requirement Specifications and Functional Requirement Specifications for the designers and developers to understand them as per their perspective.

Converted wireframes in templates including creation of brand identity, web site header, menu, information containers, grid styles, navigation, forms, buttons, icons, images, User components and application widgets creation with suitable colour schemes.

Developed responsive and secure websites and backend database to automate survey process for clients

Provided user requirements analysis, programming, and design support for enhancement of web application.

Assisted in the design and development of user information solutions and for a leading financial services company.

Created user friendly websites and back-end developments for e-commerce system.

Worked through cross browser compatibility issues with layout and styles for all new CSS that was implemented.

HTML5 and CSS3 latest tags are used to design the webpages and HTML local storage web applications are used to store data.

Web Developer, Axiata Group Berhad, Kuala Lumpur, Malaysia April 2011 to Jan 2013

Responsible for working on a range of projects, designing appealing websites and interacting on a daily basis with graphic designers, back-end developers and marketers. Responsible for participating in the full life cycle of new website development projects, and for implement and maintaining best practices in all areas of work. Also in charge of writing, developing and managing the content of websites.

Provided guidance to other team members on web development issues.

Developed websites that have a consistent feel and look throughout all web properties.

Developed and maintained the front end functionality of websites

Uploaded and installed anti-virus and other security software onto websites.

Coded and modified websites from layout to function according to client specifications.

Integrated data from various back-end services and databases

Created and maintained software documentation

Responsible for maintaining, expanding, and scaling clients’ website.

Cooperated with web designers to match visual design intent

Wrote cross-browser compliant HTML, HTML5, CSS, Bootstrap, JQuery and JavaScript.

Coordinated with relevant department to follow up on project updates and assisted IT Manager in preparing necessary business cases / paperwork required for IT procurement / projects.

Help Desk Analyst, International University, Kuala Lumpur, Malaysia May 2008 to March 2011

Held fully accountable for demonstrating initiative, excellent communication and customer service skills, and IT knowledge while providing value-added technical support to users. Leveraged strong troubleshooting abilities to diagnose and resolve various hardware, software, applications, and networking problems. Completed all tasks and responsibilities with a strong sense of urgency and continually sought ways to support end-users and team.

Responsible:

Maintained, repair, and service client technology and devices.

Diagnosed technology issues and create robust solutions as needed.

Performed backup for other agents and other duties as assigned.

Assigned help desk ticket request to appropriate IT resources to resolve incidents that were beyond the scope of my ability or responsibility.

Secure the availability of efficient services for the University needs including desktop management, email / Wi-Fi / LAN / WAN systems management, and data center supervision.

Monitored day to day IT operation support of outsourced IT resources to ensure service agreed SLA’s are met or exceeded

Computer / Software: ITIL, COBIT, HTML5, CSS, JavaScript, JQuery, Bootstrap, PHP, WordPress, SQL, Apache, Java, Oracle, MS SQL Server, Relational Databases, Windows XP/Vista/7/8, Business Systems, Security, LAN/WAN, Hardware/Software, Business Systems, Analysis, Research, SDLC, Web Tools, MS Office (Word / Excel / PowerPoint / Access), Visio

Languages: Fluent in English and Arabic

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