Quality Assurance Analyst
Resume:
PUNAM LUTHRA, CTFL
***********@*****.***
Five plus years of experience in IT QA, developing test strategy comprising Test Plan, Test Scenarios, Test Scripts, Testing Methodology and Test Reports. Experience in functional, integration, User Acceptance testing and automation on web based and client/server based applications within Healthcare and Telecom Domains.
PROFESSIONAL CERTIFICATION
Certified International Software Testing Qualifications Board (ISTQB) professional.
PROFESSIONAL SUMMARY
Experience in Agile and traditional waterfall model software development through understanding of SDLC.
Experience in relational database (Oracle, DB2 & SQL) and expertise in writing complex queries.
Proficient in all types of manual testing such as Web & User interface Testing, Black Box & Functional Testing, Boundary level Testing, Data driven testing, Regression & User Acceptance testing.
Excellent knowledge and working experience with developing and executing test scripts, test matrices and test cases, test planning, test execution and test results analyses.
Experience in working within SCRUM team and produce high quality deliverables in a series of iterations (sprints).
Working experience with on site and off shore team including ability to coordinate, schedule and communicate with all the details required to complete the work within onshore/Offshore model.
Good working experience using Quality Center (Test Director), IBM (Rational) Clear Quest, Bugzilla bug tracking tools.
Experience in Automated testing using Selenium web-driver.
Ability to work independently as well as in a team environment with a proven ability to multi-task, handle multiple assignments simultaneously and succeed with meeting deadlines under pressure.
Understanding of object oriented programming, J2EE architecture and Hibernate.
Having strong analytical and problem solving skills with Self-motivation, enthusiasm, flexibility drive and a person of CAN DO attitude.
EDUCATIONAL QUALIFICATION
Master of Computer Applications (MCA) from Guru Jambheshwar University, Hissar, India.
TECHNICAL SKILLS
Operating System
Windows XP/2000/ Server2003/98/NT/95, UNIX
RDBMS
Oracle, DB2, SQL Server, MS Access
Languages
SQL, Java, Shell
Domain Knowledge
Healthcare & Telecom
Technologies and Application Software
MS Office Suits, Rational RequisitePro, TOAD, Internet Tools, Quick Test Professional, Selenium, LoadRunner, HTML XML, SOAP/Rest Webservices, SQL Developer, FileZila
Testing & Reporting Tools
Rational CQ, Quality Center / ALM, Jira
Networking
TCP/IP, HTTP, FTP, SFTP
Testing Methodologies:
System Testing, Stress Testing, Load Testing, Smoke Testing, Feature Testing, Acceptance Testing, Functionality Testing, Validation
PROFESSIONAL SUMMARY
MMIS NH for ACS Atlanta, GA 12/2013 – 05/2016
Quality Assurance Tester
Medicaid Management Information System (MMIS) for New Hampshire is designed and developed by ACS Healthcare Solutions, Atlanta. This system is a state-of-the-art electronic health care administration system that gives patients, doctors, pharmacists and other user easy, secure and efficient access to health care information.
The member module synchronizes the member information with state system through daily and weekly file exchange. The member information will be copied in to MMIS application through Eligibility process. This application enrolls the member to proper Benefit plan base on their eligibility. The application has UI to add / view / update member information by internal user. It also provides facility for Members to view there information online.
Responsibilities:
Developed the product backlog along with Product Owners/Scrum Master.
Working with Product Owners and SMEs to develop epics/user stories. Ensured that user stories are good, has business values and story points.
Accountable for ensuring user stories to have acceptance criteria.
Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews.
Reviewed Business Requirement Documents and the Technical Specification.
Identified and Documented functional requirement and mapped them to individual test case requirements.
Used Black Box Testing as manual Testing.
Performed Regression testing to make sure all the defects found are fixed.
Used Quality Center to track and report system defects and bug fixes.
Reported and tracked the status of the bugs and assigned severity rating.
Developed automation Test cases for Selenium web driver.
Used SQL Developer for Oracle Backend testing
Wrote SQL queries including select statements, inner and outer joins, calculations with SQL to test the data.
Export the SQL results into excel for analysis and defect reporting.
Helped developers to track the problem and resolve the user requirement.
Participated in defect review meetings with the team members, provided written status reports of testing projects.
Responsible for ensuring that all development initiatives are of high quality as evidenced by the reduction in support calls and increased customer satisfaction
Reported Software mismatches to the development team using Quality Center.
Performed web service testing using SoapUI.
Performed Smoke and Functional testing on every build of the application.
Closely worked with developers and System Engineers to nail down the technical problems.
Played a major part in testing and timely delivery of the product.
MMIS NH SA 5010 for ACS Atlanta, GA 09/2011– 12/2013
Quality Assurance Analyst
Medicaid Management Information System (MMIS) for New Hampshire is designed and developed by ACS Healthcare Solutions - A Xerox Company, Atlanta. This system is a state-of-the-art electronic health care administration system that gives patients, doctors, pharmacists and other user easy, secure and efficient access to health care information.
The Service Authorization module was re-designed for 5010 implementation. Service Authorization application facilitate the provider submits authorization via User interface and X-12. The paper and Fax authorization will be entered by internal users. This also has facility to import third part adjudicated authorizations.
Responsibilities:
Reviewed Business Requirement Documents and the Technical Specification.
Identified and Documented functional requirement and mapped them to individual test case requirements.
Used Quality Center to track and report system defects and bug fixes.
Reported and tracked the status of the bugs and assigned severity rating.
Wrote and modified SQL validation scripts, and written scripts in SQL to validate the outputs.
Participated in defect review meetings with the team members, provided written status reports of testing projects.
Developed automation Test cases for Selenium web driver.
Closely worked with developers and System Engineers to nail down the technical problems.
Environment: Quality Center, Oracle9i, Windows XP, Microsoft Office Outlook 2010, MS Excel 2010.
Birch Communications, Atlanta, GA 09/2010 – 09/2011
Quality Assurance Analyst
Birch provides managed communications and information technology services to a target market of small- and medium-sized businesses. Birch services include local and long distance voice, broadband Internet access, T1, PRI, bonded T1, mobile voice and data, e-mail, voicemail, prepaid, and many other communications and information technology services.
Responsibilities:
Understand business requirements, review technical design documents to understand the developing functionality.
Writing test cases as per the agreed design / requirements specifications and took part in peer review of test cases.
Create and maintain system and regression test cases using Quality Center.
Conducting the Sanity testing to check the High level functionality of the application.
Creating test data, executing test cases and documenting the results as per the agreed design / requirements specifications.
Follows proper defect life cycle to track the defects in Quality Center.
Perform Functional, Regression, UI and Integration testing to ensure the developed functionality meets the client requirement.
Participate in each stage of software development life cycle to provide high quality of product.
Working with development teams investigating and correcting software bugs and deficiencies based on the testing results.
Creating and Generating System test scripts for different test scenarios covering all aspects of project functionality.
Developed and updated Test plans, Test Matrixes, Test Scenarios, and Test Cases for company products.
Co-ordinates with various teams like end to end testing team, UAT team, other Component Testing teams.
Good interaction with Development, Project management and User group.
Environment: Quality Center, Oracle, TOAD, JEE, Web services, SQL, SharePoint, SoapUI.
ADDITIONAL EXPERIENCE
Taught Digital Electronics at IGNOU Study Center (Gurgaon, India) while pursuing my Masters in computer science.
References will be provided upon request
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