Maintenance Customer Service

Howard Robinson

**** ******* *** **. ~ Swansea, IL 62226

Phone: 314-***-**** ~ Email: ********@*********.***

Mission

Career change candidate with stable work history seeks to offer my experience to an organization

that values quality work and supports professional growth.

EDUCATION

US Career Institute, Fort Collins, CO

Sept. 2015 - Present

A+ Certification Pending

PC Pro Certification Pending

Vatterott College

Berkeley, MO Diploma: Heating, Air Conditioning & Refrigeration

Graduated 5/2009

Columbia College St. Louis, MO Class Taken: College Algebra

St. Louis Community College St. Louis, MO Classes Taken: Blueprint Reading & Biology

CERTIFICATIONS

EPA Sec. 608 Type 1,2, & 3; Universal Certification

Mechanical Contractors License

Motor Vehicle AC Certification

HVAC Electrical and Gas Furnace Troubleshooting Certification

A+ Certification Pending

Technical Skills

Computer Hardware Upgrades

Trouble ticket resolution

Windows XP to Windows 10 configuration familiarity.

Device configuration

Software/ Hardware conflict resolution

Server/Network configuration and maintenance

TCP/IP configuration

Remote Desktop Access

Windows Remote Assistance

Adept in the usage of programs such as Telnet, Internet Explorer, SharePoint, VPNs.

Technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engage and track Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

Employment History

Zoltek Carbon Fiber 09/17/2015 to Present

Warehouse / Quality Control

Duties:

Structured data acquisition, verification, analysis, and reporting

Scrap audits and dispositions

Sample collection and identification

Thickness and width validation

Straightness and flatness validation

Document control

Nonconforming product control

Other testing as and product validations as defined

Other duties as assigned

Good communication skills

Good math skills

Ability to think through complex processes

Computer knowledge (Email, Word, Excel, etc.)

Laclede Gas Company 05/31/2011 to 08/10/2015

Fitter/Service Technician

Duties:

Troubleshoot, diagnoses, repairs, replaces and upgrades components

Set-up special apparatus for testing of fuel lines and other purposes

Install and calibrate equipment

Maintain accurate installation, service, and inventory records

Certified Trac-Pipe (CSST) installation

Relocate service point of entry

Home sales inspections for real estate transactions

Customer service

Up to date on industry standards, codes, and regulations

Adhere to policies and procedures while working autonomously

Maintain a safe work environment, including safe/defensive driving techniques

Acquire and apply information need for prompt decision making

Use and interpret schematics, manuals, and manufacturers recommendations

Support co-workers and build positive work relationships with team members

Meet or exceed performance goals and quality standards

Prioritize tasks and work efficiently

Computer literate: MS Word, Windows 7, Excel, and Internet Explorer

Concordia Theological Seminary

HVAC / Maintenance Technician

06/2010- 05/31/2011

Duties:

Specializing in HVAC diagnostics and preventive maintenance.

I provided campus wide building maintenance services, i.e.; lighting, ballast replacement/upgrading from T-32 to T-8 energy efficient lighting.

Implemented remote monitoring/control/access for IAQ system w/Bolimo damper controls

Replaced and overhauled commercial grade plumbing fixtures.

I provided maintenance to 80y.o. faculty and student housing buildings.

Followed scheduled preventive maintenance programs to ensure environmental comfort equipment functioned at its peak performance.

Performed regular chiller and boiler service including tube scrubbing during shut downs and overhauls.

Monitored and maintained boiler water treatment chemical balances and inventory.

Carpentry, plumbing, glass replacement, painting, masonry, grounds keeping, appliance repair, and electrical wiring; maintenance of hand tools and gas-powered equipment; standard practices and tools used in the maintenance and repair of building facilities; safety practices and procedures related to the building trades. Mechanically inclined and familiar with tools normally found in a maintenance department. Excellent basic math skills (addition, subtraction, multiplication and division).

C&R Heating/Cooling

Field Technician

10/2008-06/2010

Duties:

Provided on-site diagnostics by visual and auditory inspection, troubleshooting by observing sequence of operation, made repairs; installed equipment upgrades;

Determined system efficiency by Delta-T method. Practiced safe handling of refrigerants.

Chrysler, LLC

Assembly/Production Worker

04/1995-03/2008

Duties:

Used ergonomic hand and pneumatic power tools to assemble sub-assemblies on moving conveyer system to build automobiles for consumer purchase. Quality checked all parts assembled by bar code scan for accuracy.

Cortrol, Inc.

Hazelwood, MO

Parts Fabricator

7/1993– 4/1995

Duties:

Fabricated corrosion resistant scrubber tubes

for chemical processing plants; cut non-skid

floor grating to blueprint specification.

MILITARY EXPERIENCE

U.S. Navy

Norfolk VA

Boatswains Mate / Seaman Apprentice

12/1986 – 08/1990

Responsibilities:

Maintained shipboard docking and

rigging equipment, performed interior and exterior surface

preservation, corrosion protection, operated pneumatic and

power tools, and followed all safety work rules and regulations.

Contact this candidate