My objective is to find a position in a medical office or technical support arena that will utilize my interpersonal, telephone and problem solving skills to their full potential.

Experience

Caregiver

2005-Present

I provided full-time caregiving to my husband who had Alzheimer’s disease.

Technical Support Analyst

Sutherland Global Services, Rochester, NY

2003-2005

I took inbound calls and provided computer users a resolution to their software and hardware issues.

I supported Windows NT and Windows XP along with Microsoft Office.

I used the customer support database to document call and resolution provided.

I made follow up calls with customers to check and see if the problem was resolved or if they needed further support.

Customer Support Specialist

West Henrietta, NY

2001-2003

I provided technical support for customers calling with problems with their alarm systems.

I monitored alarm systems for homes and businesses and worked with local dispatch centers to have emergency personnel sent.

Technical Support Analyst

Adecco Technical, Rochester, NY

1999-2001

I implemented software installs on desktop and laptop systems.

I did quality control on systems built by the team.

I entered data into the quality control data into a database.

I supported system deployments at various locations for Eastman Kodak Company.

Burns Personal, Rochester, NY

Technical Support Analyst

1999-2000

I provided Technical support for the Research and Development Division at Eastman Kodak.

I was a systems administrator for Windows NT.

I provided support for Microsoft Office, Lotus Notes.

I performed system back ups and restorations on Apple Computers.

Technical Support Analyst

Computer Task Group, Rochester, NY

1995-1999

I provided hardware and software support for IBM and Eastman Kodak.

I supported Windows NT and Mac OS.

I provided Lotus Notes support.

I provided Microsoft Office support.

Wegmans Food Markets Rochester, NY

1984-1995

Cashier

Volunteer

Open Door Mission Rochester, NY

1980-1994

Vending Attendant

Rochester Coca Cola

1976-1980

Education

Bryant and Stratton College

Rochester, NY 14623

1994-1996

I majored in Computer Management Systems and Medical Office Management. AAS Degree

Monroe Community College

Liberal Arts

1974-1976

Skills

I have strong communication skills and strong interpersonal skills. I am able to work in a fast paced environment. I am very organized and can handle multiple tasks at the same time. I am also a team player.

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