Manager Assistant
Resume:
MICHELLE RUMAKER
*** *. *** **. *** B Burbank CA 91502
OBJECTIVE
Obtain a challenging position in administration, which requires a highly effective communicator, excellent customer relations skills, and a full range of office management capabilities.
EMPLOYMENT
Ritz Milner Hotel (Los Angeles) Residential Assistant General Manager Nov.2014-January 2016
Lived on site and on call for any and all issues involving delay in hotel operations. Including elevator emergencies, plumbing issues, possible PMS system troubleshooting, and staffing call outs.
Oversaw 135 room property, full service pub, and breakfast facilities.
Maintained room inventory on Third-Party websites including Booking.com, Orbitz, Agoda, and Expedia to ensure no overbooking and correct placement for discount rates for full revenue management potential.
Maintained correct staffing for all operating departments, total staff of 20 employees, responsible for all monthly inventories for hotel supplies, including housekeeping, breakfast items and purchasing needs for the pub.
Maintained accurate records including daily cash flow, daily bank deposits, direct billing, credit card receipts, and weekly payroll.
Performed daily and weekly property inspections, ensuring all areas are well maintained to standards and all safety equipment are up to code.
Received and resolved guest complaints and employee issues.
Knights Inn (Mt. Laurel, NJ) Front Desk Manager Jan. 2013-June 2014
Check in and Check out guests
Handle all guest service issues including customer care cases
Schedule daily housekeeping assignments and monitor hours to keep
within labor percentage
Review nightly audits and ensure all credit cards balanced from previous day
Keep track of all guest accounts, making sure all guest are paid in
full and up to date
Holiday Inn (Toms River NJ) - Assistant General Manager March 2004-Apr 2011
Conduct employee performance evaluations
Manage 173 room property operations on a day to day basis from
ensuring cleanliness of hotel guest rooms by overseeing Executive
Housekeeper, ordering all housekeeping supplies and inventory maintain
IHG brand standards throughout the hotel for Q&A inspections, ensure
property is well maintained and that all mechanical equipment is in
good working order.
Responsible for the preparation and communication of property budgets
and forecasts to the head chef and restaurant manager for liquor costs
and food costs
Handled any and all A/R for the hotel ensuring correctly charged for
items, services, and contracts.
Ramada Inn (Hammonton NJ) Executive Housekeeper Nov 2001-Mar 2004
Oversaw staff of 10 housekeepers for 100 room property
Scheduled deep cleaning and preventative maintenance for all guest rooms
Maintained inventory of all housekeeping supplies, ordered supplies,
and controlled par levels of stock.
Set up and breakdown of 3 conference rooms
EDUCATION
September 1999-June 2001 Montclair State University Montclair NJ
September 1995-June 1999 Cherokee High School Marlton, NJ
TRAINING
Computer applications including OPERA, Soft Hotel, Microsoft Word, Excel, and Power Point
IHG Front Office Operations Training 2008
References Available Upon Request.
Contact this candidate