Project Manager Management

Summary

Highlights

Accomplishments

Experience

Education

GUILLERMO A. MORALES Z.

*** ** **** *******, *********, Fl 33033 H: (1-786******* *******@*******.*** Systems Engineer and Senior Project Manager ( PMP Certificated ) effective in leading and directing Telecom and IT projects from inception to launch. More than ten (10) years of progressive management experience and repeated success in developing project initiatives, directing project plans and achieving revenue performance targets. Global and strategic sourcing

Budgeting and forecasting

Customer relations specialist

Process improvement

Multi-unit operations management

Relationship building

Project development and lifecycle

Risk management

Vendor sourcing

Natural leader

Quality assurance and control

Purchasing and procurement

Contract management

Work flow planning

Recipient of the ALU Award in 2013 by excellent contribution on ADSL projects, in order to obtain of sales recognition in $ 1.1M in Venezuela sales (Q2). Reduced annual operating costs by $ 350.000,00 in 2014 by implementing Resource management Plan

Improved customer satisfaction ratings by 90 % in 2015 by implementing a new user-friendly interface.

Senior Project Manager Sep 2008 to Mar 2015

ALCATEL- LUCENT Caracas, Distrito Capital

PROVIDES CUSTOMERS A VARIETY OF PROJECT MANAGEMENT SERVICES, INCLUDING THE STRATEGY AND CUSTOMER RESPONSIBILITY FOR GOVERNMENT PROJECTS AND VERY LARGE COMPLEX, LOCAL AND FOREING . I WAS RESPONSIBLE FOR IMPROVING THE PERFORMANCE OF PROJECTS IN THE BASELINE OF SATISFACTORY QUALITY AND PERFORMANCE OF CUSTOMER CARE. IN NEGOTIATION WITH PROJECT TEAM SALES AND CUSTOMER ENSURES THE FEASIBILITY OF THE PROJECT IN ACCORDANCE WITH THE RULES AND OBJECTIVES OF THE COMPANY, AND PERFORMANCE ISSUES RAISED. ENABLING ACT AS A BUSINESS DURING THE IMPLEMENTATION OF THE PROJECT AND AS THE ONLY CUSTOMER INTERFACE AND ALL INTERESTED IN THE PROJECT TO THE CONTRACT. POSITION SUPPORTS GLOBAL SOLUTIONS PROVIDER.

Project Manager May 2004 to Sep 2008

VAN ROY GLOBAL OUTSOURCING ETT Caracas, Distrito Capital PROVIDES CUSTOMERS A VARIETY OF PROJECT MANAGEMENT SERVICES, AND THE SUCCESSFUL COMPLETION OF PROJECTS LARGE OR SUB-PROJECT LOCAL TIME IN SCOPE AND BUDGET, AS DEFINED IN THE MANAGEMENT OF COSTS (RPIS), LOOKING FOR IMPROVING PROJECT PERFORMANCE, PERFORMANCE ENSURING QUALITY AND CUSTOMER SATISFACTION. PROCESSES APPLICABLE STANDARDS. INCLUDES THE KNOWN AS (MSM) SERVICING MANAGERS THAT SUPPORT MAINTENANCE CONTRACTS. Languages

Personal Information

Skills

Certification, PMP 2011

PMI Caracas, Distrito Capital, Venezuela

PMP CERTIFICATED

MBA, Engineer 2005

UNEXPO Caracas, Distrito Capital, Venezuela

SYSTEMS ENGINEER

Spanish : Native

English : Intermediate

GUILLERMO ANTONIO MORALES ZAMBRANO

Address : 581 SE 32 Terrace Fl 33033

Homestead - Florida. Phone: (1-786*******

Email: *******@*******.***

Immediate availability

CERTIFICATIONS :

• PROJECT MANAGER PROFESSIONAL PMP # 1436199.

MARCH 2011.

PROJECT MANAGER INSTITUTE PMI

• SENIOR PROJECT MANAGER ACCREDITED .

MARCH 2012.

PEOPLE@ALCATEL_LUCENT

• LEAN SIX SIGMA IN ALU

MARCH 2014.

AlCATEL DE VENEZUELA.

HUMAN TRAINING :

• SUCCESSFUL PROJECT MANAGEMENT. FEBRUARY 2007.

DURATION 32 HOURS. ENIAC.

CARACAS – VENEZUELA.

• EMOTIONAL INTELLIGENCE TO MANAGE AND LEAD. APRIL 2008. DURATION 32 HOURS. FINANZAS Y NEGOCIOS FYN. CARACAS – VENEZUELA.

• CUSTOMER SERVICE AS A STRATEGY FOR COMPETITIVE DIFFERENTIATION. NOVEMBER 2009. DURATION 32 HOURS. IESA.

CARACAS – VENEZUELA.

• COMMUNICATION MAKES A DIFFERENCE. MARCH 2010.

DURATION 32 HOURS. PROACTIC CONSULTORES. CARACAS – VENEZUELA.

• PARTNER PROGRAM EFFECTIVE. MARCH – OCTOBER 2013. ODINAMICA.

CARACAS – VENEZUELA.

• FINANCE FOR NON-FINANCIAL.. SEPTEMBER 2007.

DURATION 32 HOUR. CENDECO - UNIMET. CARACAS – VENEZUELA. PROJECT MANAGEMENT TRAINING:

• PROJECT PLANNING AND EXECUTION. JULY 2010.

ALCATEL-LUCENT ARGENTINA VIEYTES – BUENOS AIRES.

• CREATE WORK BREAKDOWN STRUCTURE

• DEFINING AND SEQUENCING PROJECT ACTIVITIES

• DEVELOPING AND CONTROLLING THE PROJECT

• ESTIMATING ACTIVITY RESOURCES AND DURATIONS

• ESTIMATING AND BUDGETING PROJECT COSTS

• INTEGRATED INITIATION AND PLANNING

• INTEGRATED PROJECT CHANGE CONTROL AND CLOSE

• INTEGRATED PROJECT EXECUTION,MONITORING AND CONTROL

• MANAGING PROJECTS WITHIN ORGANIZATIONS

• MONITORING AND CONTROLLING PROJECT SCOPE

• PLAN QUALITY MANAGEMENT

• PROJECT MANAGEMENT PROCESS GROUPS

• PROJECT REQUIREMENTS AND DEFINING SCOPE

JUNE - SEPTEMBER 2013 SKILLSOFT

• GLOBAL PROJECT MANAGEMENT PROGRAM ( GPMP ) AUGUST 2013. ALCATEL-LUCENT MEXICO. CUAUTITLAN IZCALLI - DF MEXICO RELEVANTS PROJECTS IMPLEMENTED:

TELECOM AREA :

CUSTOMER: CANTV - VENEZUELA

• MICROWAVE LINK RD2SUR 4+1

YEAR: 2006 . DURATION: 4 MONTHS AMOUNT : 14.050.000 BSF

• AGREEMENT AND SUPPORT RES/RTS 2008 To 2014

YEAR : 2008 . DURATION : 12 MONTHS AMOUNT : 13.995.000 USD

• NAP PROJECT ( NETWORK ACCESS POINT )

YEAR: 2009 . DURATION: 24 MONTHS AMOUNT : 12.606.767 BSF

• UPGRADE MANAGEMENT PLATFORM SDH

YEAR: 2009 . DURATION: 24 MONTHS AMOUNT : 1.200.000 USD

• ADSL 43 K PORTS

YEAR: 2014 . DURATION: 10 MONTHS AMOUNT : 3.320.000 USD

• NGN PROJECT

YEAR: 2014 . DURATION: 10 MONTHS AMOUNT : 2..815.000 USD CUSTOMER MOVISTAR – VENEZUELA :

• OPTICAL NETWORK EXPANSION CCS 2007 To 2009

YEAR: 2008 . DURATION: 9 MONTHS AMOUNT 9.322.371 BSF CUSTOMER PDVSA - VENEZUELA :

• 15 MICROWAVE LINKS – 10 POWER ENERGY.

YEAR 2011 . DURATION: 13 MONTHS AMOUNT 13.798.210,00 BSF CUSTOMER UTS UNITED TELECOMUNICATIONS SERVICE ( CURAZAO ) :

• AGREEMENT AND SUPPORT 2013 - 2014

YEAR: 2013 . DURATION: 12 MONTHS AMOUNT : 965.000 USD

• VECTORING PROJECT UTS

YEAR: 2014 . DURATION: 6 MONTHS AMOUNT : 723.000 USD CUSTOMER BTL ( BELIZE ) :

• NETWORK ANALIZER COBRE PROJECT BTL

YEAR: 2014 . DURATION 4 MONTHS AMOUNT : 670.000 USD

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