Computer Science Customer Service
Resume:
OBJECTIVE
It is my goal to find a career role where I am responsible for providing technical assistance and support related to computer systems, hardware, or software; respond to queries, run diagnostic programs, isolate problems, and then determine as well as implement solutions.
EDUCATION
University of Central Arkansas, Conway, AR
Bachelor of Science April 2016
Computer Science
(Emphasis in Computer Architecture and Operating Systems)
SKILLS, ABILITIES PROGRAMMING & LANGUAGES:
Programming Languages
Technical Knowledge
Database
C/C++
Setup User Accounts
Oracle 11g/12g
C#
Run diagnostics to solve problems
Relational Databases
Java
Resolve LAN/WAN problems
Oracle Identity Manager
Swift (Mobile App)
Develop Corporate IT Systems
Windows Server 2008/2012
R (Statistical Analysis)
Technical Reports
Database Debugging
Assembly Language(MIPS)
Troubleshooting hardware
Maintenance and Support
Character Traits
Networking Protocol Knowledge
Operating Systems
Customer Service
Cisco Networking Experience
Windows XP, Vista, 7, 8, 10
Effective Communication
Network Security Experience
Mac OS / Mac OS X
Attention to Detail
Microsoft Office Suite
Linux / Unix
Problem Solving
Comply with System Standards
iOS
EXPERIENCE
Student, University of Central Arkansas, Conway AR August 2012 – April 2016
Networking and Information Security August 2014 - Present
Database Systems August 2014 - Present
Computer Architecture January 2014 - Present
Software Engineering January 2015 - Present
Operating Systems January 2015 - Present
Programming Mobile Devices August 2015 - Present
ADDITIONAL EXPERIENCE
Installed computer peripherals for users.
Setup client software, grant and maintain access rights, backup data, and provide support
Resolve technical problems with LAN/WAN (LAN) and other systems.
Undertake routine preventative measures and implement, maintain and monitor network security.
Ability to conduct research into systems issues and products as required.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Budget preparation for necessary software and hardware.
Evaluate new hardware and software to ensure it met company requirements.
Seeking CompTIA A+ certification.
REFERENCES
Dr. Steven Lance, University of Central AR
*******@***.***
Dr. Vamsi Paruchuri University of Central AR Computer Science Department
**********@***.***
Terence Cox, MBA Programmer Analyst City of Little Rock
Office of Information Technology
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