Customer Service Administrative Assistant

Nikki Nhung Pham *** Castle Glen Rd, Walnut Creek, CA 94595 832-***-**** *****.********@*****.***

Summary of Qualifications:

Project planning & management

Customer service, support & care

Event planning & coordination

Staff & team management

Business operations & finance

Contract negotiations as a recruiting vendor

Outstanding interpersonal & communication skills

Ability to learn rapidly and be resourceful

Self-starter, enthusiastic, problem-solver

Strong attention to detail

Experienced with MS Office, Outlook, SAP HCM, & ATS

SAP HR customization and security roles

SAP HCM employee data maintenance and report generation

Work Experience:

Recruiting/Account Manager Coordinator eBay Inc. and PayPal (via Prospance Inc.) 05/2015 - Current

The primary point of contact for over 30 hiring managers and 200 consultants across eBay and PayPal Inc.

Hired about 15 candidates per month by gathering requirements from hiring managers, identifying candidates, organizing interviews, determining budgets, and negotiating offers.

Helped with successful SAP HR conversion to Workday by writing UI & workflow requirements and testing files.

Support the recruiting team by reviewing and inputting resume information into applicant tracking system (ATS).

Maintained organizational data within SAP such as Organization Unit, Job and Position.

Generated reports from SAP such as Headcount, Attrition, and Span of Control to distribute to various departments.

Help candidates with visa letters for consultants from out of country.

Ensure the background check process for candidates through a third party company.

Manage & monitor the new hire onboarding process, ensuring the accuracy and integrity of data.

Received a 12.5% salary increase after 3 months in role

Business Owner/Manager BOBA PUB Tea Shop, San Jose, CA 8/2014 – 10/2015

Launched, managed and sold the restaurant & café’ as the sole owner. Purchased location for $40K and sold for $111.5K in 6 months by increasing the monthly revenue from $4,500 to $31,200.

Earned 280+ Yelp Reviews & a 4 star rating, 262 Facebook Likes & 5 stars, and 185 Instagram Followers through great service, quality food & drinks, and savvy promotion.

Trained and coached a team of 8-10 staffs for both the front of the house and the kitchen.

Managed inventory, supplies and vendors. Negotiated 10-20% discounts in multiple cases.

Created successful lunch delivery program for a local high school to increase sales; handled many school fundraising programs.

Assistant Manager, Event Coordinator, and Server XANH RESTAURANT, Mountain View, CA 02/2010 – 06/2015.

Organized and planned all private parties and events. Increased private event revenue by 15% annually.

Most requested server and top tip earner. Built a steady business of regulars who only requested to be in my section.

Trained over 15 servers on service standards that garnered high customer retention.

Handled many cases well as a shift lead when other servers had conflicts during serving daily.

Developed customer service standards, which yielded awards from Yelp and Michelin Guide Bib Gourmand.

Promoted from server to manager after 2.5 years.

Patient Service Representative MENLO MEDICAL CLINIC (Stanford affiliation) 12/2013 – 08/2014

Worked with at least 10 doctors on each floor to schedule appointments and prioritize patients’ needs.

Handled intensive phone calls, over 85-95 phone calls per day. Referred callers appropriately according to their needs.

Verified insurance and coverage, provided cost estimates, arranged payment plans, and collected payments.

Learned quickly & performed well with all given tasks, got promoted from contractor to permanent employee after 4 months.

Medical Administrative Assistant and Front Desk RETINA SOUTH BAY CLINIC, Sunnyvale, CA 07/2012 – 08/2013

Automated inventory ordering which cut total time of completion by 8 hours.

Received 100% customer satisfaction rating from customer surveys emphasis on customer service.

Provided estimated cost of certain medical services, arranged payment plan, and collected payments for medical services rendered.

Prepared insurance billing forms including MediCare and MediCal, HMO, PPO, and others.

Got the first raise after 3 months, second raise after 6 months. Got promoted to a higher position after 8 months of working.

Human Resource Coordinator & Administrative Assistant KT ELECTRONICS, San Jose, CA 02/2010 – 05/2013

Registered new and returning customers. Collected payments. Introduced customers to new products at low costs. Increased sale.

Assisted with bookkeeping and weekly payroll. Saved the business owner $240 per month from separate payroll company.

Made sure technical staffs meet deadline for customers.

Education:

San Jose State University: Completed 05/2013

Bachelor Degree of Science, Health Care Administration.

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