Customer Service Computer Science

Career Profile:

A computer systems technology- networking graduate with Bachelor’s of Technology in Computer Science having knowledge in security, Unix and Linux, networking, computer software and hardware, interested in an IT position with an organization which demands the best of my professional abilities in terms of excellent analytical, technical, organizational and communication skills.

Highlights of Qualification:

Computer Systems Technology-Networking with Bachelors of Technology in Computer Science

Proficient in IP addressing and sub-netting

Passionate, excellent team player and quick learner

Excellent technical, communication and negotiation skills

Holds 6 month Internship in CCNA training at Netmax Technologies.

Holds 1 year working experience in Customer Service.

Holds1 year of experience of working as a IT Help desk support at Process Tech Management Consultants Pvt Ltd.

TECHNICAL SKILLS:

Network Technologies: TCP/IP, LAN, WAN, VLAN, VPN, OSI Network Layer Model, Telnet, Active Directory, DNS, DHCP, FTP

Operating System Platforms: Linux/Unix, Windows Servers (2003/2008/2012), Fedora, MS Windows (XP,7 & 8)

Application Tools: MS Office, Wire shark, MS Visio, VMware workstation (VSphere Server, ESXi Server, Vcenter), Visual Studio 2010, HyperTerminal

EDUCATION:

Computer Systems Technology- Networking (Fast- Track Diploma) Sept 2013- April 2015

Centennial College, Toronto, Ontario

RELEVANT COURSES:

Routing and Switching Network Security Unix/Linux Wireless Technologies Data Centre VOIP Telephony Network Technologies Network Devices

Bachelor’s of Technology- Computer Science (Degree) Aug 2008- May 2012

Lovely Professional University

RELEVANT COURSES:

Database Management Systems UNIX/LINUX Computer Architecture

Data Communication & Networks System Programming Microprocessor & Applications

WORK EXPERIENCE:

Shift Supervisor GardaWorld (Toronto, Ontario) (June2015 -Present)

Interacting with hundreds of people during the shift and provide them good customer service by directing them to their desired location.

Monitor and control the electronic surveillance equipments installed on the premises.

Provide training to the new employees.

Identify suspicious activities and guard against illegal actions such as violence, threats, thefts and criminal behavior.

Report and document security statuses.

Actively manage and perform actions required to secure an environment such as patrols, investigations, active presence and operation of security equipment.

IT Help Desk Support Process Tech Management Consultants Pvt. Ltd (July 2012-June2013)

Set up local area networks and connections to the internet.

Performed web-server backup and recovery operations.

Installed various server 2003, Server 2008, Active Directory and then performed troubleshooting.

Discussion with staff or clients through a series of action either face to face or over the telephone to help in resolving issues.

Provide excellent customer service.

Responding with agreed time limits to call outs.

Deliver service and support to end users.

Follow standard process and procedures.

Network Assistant Trainee NetMax Technologies,Chandigarh July2011-Dec2011

Practical Experience on cisco routers and switches.

Troubleshoot the LAN/WAN issues

Set up local area networks and connections to the internet.

Performed web-server backup and recovery operations.

Installed various server 2003, Server 2008, Active Directory and then performed troubleshooting.

Maintain and build the documentation database of network topology

Installation of Operating System as required

PROJECTS UNDERTAKEN:

Major Project Jan2015- April 2015

Designing and establishment of small office using:

Window Server 2008 and configuring Active Directory, DNS, DHCP, IIS Web Server.

Lync Server/Client on both Server 2008 and Windows 7.

Configured VLAN’s for Client, Management and Staff

REFERENCES:

Available on request

Contact this candidate