Medical Customer Service

Berlin Jauregui

Montebello, CA *****

***************@*****.*** - 323-***-****

Level-headed newly graduate seeking entry level position, who remains calm and effective inextremely difficult and stressful situations. Strong belief in the importance of companionship andsupport in patient care. Authorized to work in the US for any employer

WORK EXPERIENCE

Phlebotomy Technichian

Los Angeles Garfield Medical Clinic - Los Angeles, CA - March 2015 to May 2016 Los Angeles, CA

Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance.

Verified test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel. Verified patient by reading patient identification. Obtained blood specimens by performing venipunctures and fingersticks. Maintained specimen integrity by using aseptic technique, following department procedures; observing isolation procedures. Collected therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.

Tracked collected specimens by initialling, dating, and noting times of collection; maintaining daily tallies of collections performed.

Monitored glucose levels by performing bedside glucose tests; recording results; reporting results to unit nurse-manager.

Performed bleeding-times tests by entering results to the computer; notifying pathologist of results falling outside normal ranges. Maintained quality results by following department procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes. Maintained safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations. Recorded patients' medical history, vital statistics and test results in medical records. Performed all tasks with a patient-centered focus while

seeking opportunities for improvement of processes and treatments. Cleaned and sterilized instruments and disposed of contaminated supplies. Organized, updated and maintained over 200 patient charts. Performed pregnancy tests and sent specimens for laboratory testing. Escorted patients to examination rooms and prepared them for physician exams.

Ensured HIPAA compliance.

Lead Counter

Panda Express - December 2014 to January 2016

Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Monitored areas for security issues and safety hazards. Reported security and service incidents to management. Collected and stored coupons.

Trained new cashiers on procedures, customer service and sales techniques.

Assisted on sales floor as needed to maintain service standards. Assembled food orders while maintaining appropriate portion control.Verified that prepared food met all standards for quality and quantity. Consistently provided friendly guest service and heartfelt hospitality. Demonstrated integrity and honesty while interacting with guests, team members and managers.

Built loyal clientele through friendly interactions and consistent appreciation.

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk. Strictly followed all cash, security, inventory and labor policies and procedures. Reported to all shifts wearing a neat, clean and unwrinkled uniform. Reported to each shift on time and ready to work.Performed all position responsibilities accurately and in a timely manner. Phlebotomist Externship

Olympic Medical Clinic - Montebello, CA - January 2015 to March 2015 Promoted personal and co-worker safety.

Tended to patients with chronic illnesses.

Accurately recorded and reported test results according to established procedures.

Closely followed trends and techniques in medical laboratory testing. Performed highly complex tests on clinical specimens for diagnostic purposes.

Developed and maintained positive customer relationships through effective communication. Correctly prepared laboratory equipment and instrumentation required for tests, research, process or quality control.

Promptly and efficiently distributed specimens to different facilities and labs. Read and recorded temperature, pulse and respiration. Scheduled clinical lab technicians to maintain efficient work flow. Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.

Prepared patient rooms prior to their arrival.

Performed routine tests such as urine dip stick

Kept facility stocked with necessary supplies, equipment and instruments. EDUCATION

Certificate

MRI Nathional Polytechic College - Commerce, CA

2015 to 2015

Medical Advancement Center - Cypress, CA

2015

High School Diploma

Montebello High School W Cleveland Ave - Montebello, CA 2012

CERTIFICATIONS

American Medical Technologist

April 2016 to May 2019

Phlebotomy Certified

American Heart Association

March 2015 to March 2017

CPR/BLS CERTIFIED

Medical Advancement Center

Venipuncture Certified

ADDITIONAL INFORMATION

SKILL HIGHLIGHTS

Strong organizational skills Team leadership

Active listening skills Calm and level-headed under Sharp problem solver duress

Energetic work attitude Medical terminology knowledge Critical thinker Reliable transportation

Microsoft Word, Excel, Successful treatment of

PowerPoint conditions

Health and Safety Regulations

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