Medical Assistant Customer Service
Resume:
Ly’Shea Ruffin, CMA
St. Charles, MO 63303
Phone 636-***-****
**********@*****.***
PROFESSIONAL A health care professional with 10+ years of medical experience, certified medical
PROFILE assistant, trend reporting, adult training experience, patient care skills, excellent
written and verbal communication skills, adaptability to a changing environment, research methods and problem solving skills
PROFESSIONAL EXPRESS SCRIPTS (CSE)
EXPERIENCE Quality and Performance Representative 10/2014-04/2016
Responsibilities:
Ensured the accuracy of the department production to internal & external customers
Researched issues concerning department production and deliverables.
Assessment utilizing ESI Systems to ensure that the correspondence set up is consistent with Communication Fulfillments policies and procedures
Critiqued call quality for client listening sessions
Resolution Specialist 11/2013-10/2014
Responsibilities:
Coached prior authorization representatives on errors to ensure accuracy
Handled escalation calls from members, physicians and providers
Provided support and backup for supervisors
Assisted with overflow calls during peak call times
Patient Care Advocate 02/2011-10/2013
Responsibilities:
Subject Matter Expert
Facilitated team meetings
Designated leadership tasks such as lead work and interviews
Assisted in new hire training class
FAMILY CARE HEALTH CENTER
Medical Assistant 03/2008-12/2010
Responsibilities:
Prepared instruments for use by sanitation and sterilization methods
Patient Education
Conducted glucose, pregnancy and hemoglobin testing, as well as other phlebotomy services
Collected laboratory specimens for testing
ABBOTT AMBULANCE
Customer Service Representative 06/2006-03/2008
Responsibilities:
Negotiated prices with multiple vendors
Took messages for physicians exchange
Scheduled non-emergency transportation services
Conducted research on behalf of clients via internet searching
PLANNED PARENTHOOD
Medical Assistant 10/2003-05/2005
Responsibilities:
Performed administrative duties including patient registration, appointment scheduling, patient check-out
Regularly tracked inventory and ordered supplies
Performed phlebotomy services
Patient Education
EDUCATION Missouri College – Medical Assistant Program 2001
CERTIFICATION Medical Assistant – Missouri 2001
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