Customer Service

MARY JOY S. GUIA

Jamal Abdul Nasser St. Sharjah, UAE

Mobile: 056*******

Driving License Number: 2016006

Email: ***********@*****.***

Personal Profile

To be associated in an organization where I can contribute my knowledge, skills and experience to the growth of the company that will provide maximum professional development and career growth.

My strengths are my dedication to any job that I am given, my team work skills and my genuine interest in the industry.

I can offer you proven skills in project work, as well as commitment, energy and a real enthusiasm for the industry.

Key Skills

Ability to work successfully as a member of a team

Team work is a key part of my current role, which involves working as part of a small team, as well as working within the larger site team towards success.

Commitment to success in the industry

Enthusiastic participation in professional development and ongoing workplace learning.

Focused and willing to learn

I have a very clear career goal to focus on and work towards.

I am very willing to learn from my workmates and to use that knowledge to get a better understanding of the industry.

Employment Summary

KUWAIT FOOD CO. AMERICANA

Sharjah U.A.E

Cashier/Customer Service Provider

June 2008-July 2014

Receiving the restaurant’s customers, selling the chain’s items while executing the selling suggestions to promote new items, handling cash machines and day to day income.

Prepare the cash machine by the beginning of every shift, making sure that it works properly and keeping the necessary denominations in the presence of immediate supervisor to maintain an easy operation process during shift.

Maintains highest level of quality, service and cleanliness in all work assignments.

Follow-up the safety and security rules in the restaurant in handling over the day-to-day income to the Manager by the end of the shift and should be reviewed before delivering to accounting.

Prepares food products according to approved operating standard procedures.

Knows all kinds of chain products\items in details which required a probation period in the kitchen.

Could be assigned for extra assignments as per work needs by the immediate manager.

Atomed Cebu, Inc.

MEPZ II,SEZ Basak Lapu-Lapu City

Production Worker/Quality Controller

2005-2008

Ethylene Oxide Gas sterilization (operations, controls and validations), Laboratory QC for medical disposable products

Create production plan and molding.

Coordinate with assembly supervisors, molding supervisor area in daily work reports

Maintain records, prepares reports, and composes correspondence relative to the work determine parts and quantities of stock to be mold and maintained

Review stock card, on recording in and out against actual inventory resolve any discrepancy

Report any damage or discrepancies

(PHILPHOS) Philippines Phosphate Fertilizer Corp.

(ISO 9000-2001)

Cebu, Philippines

Sales Executive Assistant

May 2004-June 2005

Supporting the sales executive and manager to increase revenue streams and profit targets

Providing a friendly and helpful service to customers

Maintaining high standards of presentation

Demonstrating good product knowledge to customers on key promotions and offers.

Providing cover in other areas during periods of holidays and sickness.

Carrying out stock replenishment.

Education Summary

Associate in Hotel and Restaurant Service Technology

Central Visayas State College of Agriculture Forestry and Technology

(Full record available upon request)

Secondary High School Diploma

Batuan National High School, Pob. Vieja, Batuan, Bohol.

Personal Info

Date of Birth: August 21, 1985

Age: 30

Gender: Female

Marital Status: Married

Religion: Roman Catholic

Nationality: Filipino

Visa Status: Tourist Visa

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