ABIYOU N. KOUASSI

acupwl@r.postjobfree.com – 678-***-****

Lawrenceville GA

CAREER PROFILE

Customer focused IT professional with experience in network and systems admin and desktop support. Knowledgeable of repairing and maintaining workstations and servers, as well as building and configuring new hardware, installing and updating software packages, creating and maintaining computer networks. Proven experience in network, hardware, operating system troubleshooting, PC assembly, system integration and technical support. Knowledgeable of Microsoft Office and Antivirus Solutions.

EDUCATION

Microsoft Network Administrator Certificate December, 2015

Georgia Piedmont Technical College - Clarkston Georgia

Bachelor of Science in Computer Science November, 2004

University of Abobo – Adjame, Abidjan Ivory Coast.

PROFESSIONAL EXPERIENCE

ANCONNECT, Auburn GA Desktop Support Technician 06/2013 – Present

Analyze and resolve problems associated with desktop/laptop hardware and software including installation, upgrades

Configuring and deploying new PCs and laptops to users

Configure and install new software and hardware for desktops and laptops

Configure and install printers and other computer peripherals

Troubleshoot and support printing issues

Provide exceptional support to users with a professional and positive attitude

Support Windows 7, 8, and 10

Think Tank, Abidjan Ivory Coast Desktop & Systems Administrator 02/2007 – 03/2012

Maintain anti-virus application and virus definitions on all workstations to ensure a maximum level of protection

Installation, configuration, upgrade and maintenance of Windows based desktop applications

Create, maintain and support workstation images library for existing and new hardware

Create and manage user accounts through active directory and group polices for access to network resources with Windows server 2008 and 2012

Provide printer support and maintenance

Configuration and Administering email address

Assist with configuring software and other concerns regarding iPad and iPhone

Provide courteous and effective technical support for users

Support Word, Excel, PowerPoint, and Outlook

Media data, Abidjan Ivory Coast Desktop Administrator 05/2005 – 02/2007

Diagnosing and correcting hardware and software problems

Providing technical support to end-users

Install approved software releases, system upgrades and patches and resolve related software problems

Support Windows operating systems, Microsoft Office Suite, and a variety of other business applications

Configuration and installing printers and other computer peripherals

Troubleshooting basic network, software and printing problems