Jagadeesh K Moorthi

# **/**, ********* ******,

Thiruvallur – 602001,

Tamil Nadu, India,

Mobile: +91-989**-*****,

E-Mail: acupth@r.postjobfree.com

Objective:

I am seeking a challenging and rewarding technical position with a technology company that will allow me to continue practicing and expanding my skill set and knowledge base. I desire to gain quality experience that will allow me to take full advantage of my degree in Computer Engineering. Also, to make further contributions to the organization by more fully utilizing my education and experience. I am equally comfortable and qualified for a position’s such as Exchange Engineer, Exchange Admin, Office 365 Consultant and Migration Engineer.

Technical Skills:

Operating Systems : Windows 9x, 2000, XP, Vista, 7, 8.1, 10.0, Server NT, 2008, 2012.

Hardware : Workstations, Servers, Routers, Switches, Hubs, Firewalls, Load Balancers, Storage Devices, Modems and Wireless Devices.

Software : Active Directory, Azure Active Directory, Active Directory Sync Tool,

MS Exchange Server 2007, 2010, 2013 (Basic), Microsoft Exchange Online (Office 365) Expert, C, C++, VB 6.0, MS-Office.

Certifications : MCSE – 70-346, 70-347, 70-341, 70-342.

Work Experience 1:-

Company Name : HCL Technologies

Client : Becton & Dickinson

Designation : Senior Specialist – From November 2016 – Present.

Job Description :

Assisting clients in below requirements:-

Support the messaging environment in the Cloud (Office 365).

Query Exchange environment using the Office 365 Command online tool.

Review, test, and make recommendations for standard email practices.

Experience with supporting anti-spam filtering, logging and email tracking and transport rules.

Support of eDiscovery projects.

Primary On-site support for Office 365 issues.

Support Single Sign-On using Active Directory Federation Services with Multifactor Authentication

Knowledge transfer to Service Desk team (POC).

Perform scripting administration tasks and reporting using PowerShell.

Develop scripts for automating processes within the environment.

Help ensure team performance meets or exceeds defined Service Level Agreements

Perform migrations and deployments related to the building, upgrade and maintenance of MS Exchange.

Manage users mobile devices through our MDM solutions (MobileIron, MS Intune)

Troubleshoot active sync issues with mobile devices.

Troubleshoot issues with Skype for Business 2015

Provided mobility support.

Maintain Active Directory services 2013 and Exchange O365

Manage Office 365 Unified messaging system.

Managing Users, Groups and Computer accounts for the BD Clients.

Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise

Maintained and managed Domain Name Service (DNS) for client

Created and maintained email addresses and distribution lists in MS Exchange.

Working on Service Requests created by users on AD and Exchange related Issues.

Managed MS Exchange servers, AD and public folders.

Resolved tenancy technical issues and monitored Office 365 and on-Premise Exchange.

Automated and executed Office 365 procedures utilizing Windows PowerShell.

Work Experience 2:-

Company Name : Wipro Limited.,

Client : Microsoft

Designation : Technical Consultant – From May 2014 – November 2016.

Job Description :

Assisting clients in below requirements:-

Office 365 deployment.

Managing Domains in Office 365

Implementing Directory Synchronization for migration.

Deploying migration setup for multiple types of migration. (Cut-Over, IMAP, Staged and Hybrid)

On-Boarding and Off-Boarding the mailboxes from Exchange Online Servers.

Migrating the Shared, Resource and Room Mailboxes to cloud and from cloud to On-Premise.

Handling post migrated issues like permissions and password issues for the users.

Administered and supported Office 365 and MS Exchange policies.

Setting up the ActiveSync for the mobile messaging services.

Managed MS Exchange servers, AD applications and public folders.

Resolved tenancy technical issues and monitored Office 365 systems.

Automated and executed Office 365 procedures utilizing Windows PowerShell.

Work Experience 3:-

Company Name : DELL International Services Pvt. Ltd.,

Designation : Client Technical Support Associate – From August 2011 – April 2014.

Job Description :

Providing technical assistance in Enterprise Client Systems and Servers for Fortune 500 Companies (DELL clients).

Maintained incident tracking system & documenting resolution.

Managed to analyze and resolve issues.

Work Experience 4:-

Company Name : Xora Software Systems Pvt. Ltd.,

Designation : Level 2 Technical Support Engineer – From October 2010 – May 2011.

Job Description :

Providing technical assistance for the US clients with the GPS mobile application called Verizon Field Force Manager, Etrace, Street Smart and Black Box.

Coordinating with the development and engineering team for the issues related to client accounts in the backend server.

Building the integration between the Verizon Field Force Manager with the different third party software’s for automated process by using the Field Force Manager web services.

Work Experience 5:-

Company Name : JeanMartin Networking Solutions Pvt. Ltd.,

Designation : IMS Analyst - From Sep. 2009 – September 2010.

Job Description :

Providing IT related infrastructure solutions for our clients. Such as Data (Wired and Wireless), Voice and Security Systems.

Implementing the designed infrastructure solutions in the client base. Such as supplying and laying of cables.

Terminating the laid cables with the devices and testing the laid cables and devices and generating the report for the clients.

Work Experience 6:-

Company Name : Sutherland Global Services Pvt. Ltd.,

Client : Sage Software (ACT).

Designation : Senior Technical Support Engineer – Nov. 2006 – Oct. 2008 (2 Years).

Job Description :

Providing Technical assistance for US and Canadian customers during the installation ACT Software and troubleshooting the issues that the customer facing with the application in terms of MS SQL Server Database.

Supporting the Level 1 technicians with their issues and worked as a Floor Support and managing the internal network of the floor and backing up the data at the end of the day.

Reporting the information such as Average Handling Time (AHT) and Customer Satisfaction (CSAT) to the Team Leader and Team Manager periodically.

Work Experience 7:-

Company Name : Slash Support Pvt. Ltd.,

Client : Linksys (Cisco Networking Products).

Designation : Technical Support Engineer - May 2005 – Oct. 2006 (1.5 Years).

Job Description :

Providing technical assistance in installing the network components such as Ethernet Card, Wireless Adaptor, Wired Switches, Wireless Cameras, Wired and Wireless Expanders, Print Servers, Access Points, Bridges etc.

Troubleshooting and resolving the network issues and restricting some computers from Internet Access and enabling and disabling the DMZ port in router for Remote Access and upgrading the firmware of the routers based on the request.

Enabling and disabling the Port Forwarding and Port Triggering and enabling and disabling the inbuilt Firewall in the router and enabling and disabling the VPN pass through in the router for the VPN Connections.

Work Experience 8:-

Company Name : Net Vision Cybertech Pvt. Ltd.,

Client : EarthLink Internet Service Provider.

Designation : Customer Support Executive.

Duration : May 2004 – April 2005 (1 Year).

Job Description :

Providing technical assistance for the US & Canada customers on their issues with their Internet Service.

In addition to technical assistance, also help them in protecting their computer with Symantec Antivirus Program provided by EarthLink.

Managing the customer accounts and updating it periodically.

Educational Attainment:

Secondary School Leaving Certificate (S.S.L.C),

DRBCCCH. Higher Secondary School, State Board,

Year of Passing : March / 1998,

Percentage of Marks : 63 %.

Diploma in Electronics and Communication Engineering,

Sri Krishna Polytechnic, DOTE,

Year of Passing : April / 2001,

Percentage of Marks : 72 %.

Bachelor of Technology (IT),

Sri Krishna Engineering College, (Madras University)

Year of Passing : November / 2005,

Percentage of Marks : 65 %.

Extra Curricular Actives:

Participated and achieved an ‘A’ Grade award in the Stamp Collecting Exhibition which is conducted by Tamil Nadu Philatelic Association, Tamil Nadu, India.

Team Player in Polytechnic Cricket Team.

Played as a Vice Captain for College Cricket Team.

Personal Details:

Father’s Name : K Moorthi

Date of Birth : 26-09-1983

Linguistic Proficiency : English, Tamil (Read & Write).

Declaration:

I hereby declare that all the details furnished above are true to my knowledge.

Yours,

Jagadeesh KM

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