Customer Service Human Resources

Kristine McGettigan

*C Spray Terrace, Winfield Park, NJ 07036

CELL 908-***-**** • E-MAIL *************@*****.***

PROFILE

Driven, goal oriented Human Resources Professional with progressive experience in all facets of personnel. Proven ability to accomplish company objectives while providing superior customer service to employees, management and executives. Proficient in Disability Claim Administration, Benefits Administration, Worker’s Compensation, FMLA, Leave Program Management, Benefits Orientation.

EDUCATION

Bachelor of Science, Human Resources – King’s College, Wilkes-Barre, PA

PROFESSIONAL EXPERIENCE

Holy Redeemer Home Care, Elizabeth, NJ October 2013 – Present

Staff Development/QI Assistant

Supports the Staff Development and Quality Improvement Coordinators with various projects & presentations

Manages education and medical files for all current and new hires

Keeps accurate records and tracks employee education in the organization

Works closely with all supervisors keeping them up to date on staff education requirements

Coordinates setting up and scheduling employees for required training that is held on and off site

Maintains the computer based training program & tracks that required assignments have been completed by staff

Supplies the staff with education materials to be used in the field

Manages calendars for trainings

Allied Building Products, Corp., East Rutherford, NJ August 1997 – April 2012

Disability/Worker’s Compensation Claim Administrator September 2007 – April 2012

Responsible for administering the daily operations of the Leave of Absence Programs. This included Short & Long Term Disability, State plans, FMLA and Worker’s Comp claims

Advised employees on eligibility for benefits, level of coverage, policy and claims procedures

Worked with Managers, Human Resources and Payroll to ensure that all data is correct and that a constant communication is held when an employee is out on leave

Handled administration of all paperwork to the employee and vendors regarding claims

Create/updated communication and education materials designed to inform employees and manager what to expect when going out on disability leave. Walk through claim and return to work processes

Benefits Specialist August 2000 – September 2007

Processed enrollments for health, dental, flexible spending accounts. Determined eligibility and communicated with employees as needed

Ensured accurate and timely data entry of benefit enrollment, change and termination in the HRIS system

Responsible for sending necessary COBRA notifications to terminated employees

Conducted benefits orientation for both new hires and acquisitions

Resolved employee questions and concerns by explaining benefit policies and procedures.

Assisted Benefits Manager with coordination of annual open enrollments

Administrative Assistant August 1997 – August 2000

Direct support to the Human Resource and Safety/Insurance Managers

Compiled data from each location for yearly EEO1 Reporting and uploaded data into payroll system, Ceridian

Assisted on a monthly basis with updating and sending accurate copies to each location of the OSHA reports

Handled monthly reporting for Worker’s Compensation claims as well as benefit enrollments

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