Customer Service Training

Exceptional Customer Service

Knowledge of Microsoft, Word, Excel, PowerPoint, Outlook

Team Player, Highly Motivated

Patient to customers’ needs

Training/Certification in Forklift through OSHA Trucking Company

Time Management

Inbound and Outbound Call center experience, multi-phone lines

Detailed oriented, goal oriented

Fax, Print, Scan, Copy, Print, and filing experience

Coaching and mentoring

Fast Learner

Adaptable in any work environment

Pursuing a Career where my skills and experience will exceed your customers’ expectations; excellent written and verbal communication skills

Experience

Arizona Mentor Network Phoenix, AZ June 2015- Current

I worked throughout many different types of group homes within the company; from working with the mentally ill to the homes of consumers who suffered with drug abuse. I assisted with administrating medication, attended ISP meetings with the state, meal prep, personal hygiene and most important interacting/helping consumers overcome personal goals.

Consumer Advocacy Projects Phoenix, AZ July 2013- Jan 2015

As a DSP I assisted clients diagnosed with developmental disabilities and unique intellectual challenges. Provided one-on-one daily assistance to individuals to improve everyday skills needed in order for them to progress and become successful in life. Transport and interact with clients in a variety of activities that focus on learning and growing. Always adhered to strict company policy regarding the safekeeping of client’s privacy. Hand-picked to train new personnel with day to day job responsibilities.

Superior Wash Phoenix, AZ April 2012- December 2012

Traveling to the west and south side of Phoenix in the company vehicle to contract clients. Completing a set amount of tractors and trailers within the allotted time frame. Keeping very detailed paperwork on all the work done and customers’ property that was serviced. Always adhered to strict company policy regarding the safekeeping of customer’s property.

Opinionlogy Casa Grande, AZ April 2010- February 2012

Responsible for conducting over the phone interviews with customers about their in store experiences with local and out of state retailers. Typing customer’s responses to all questions verbatim. Double checking feedback with customers and making sure there are no errors, and submitting the documents to the supervisor.

Maricopa’s Youth Basketball League –Assistance Coach Maricopa, AZ Summer 2010

I have developed complex organizational skills while having the opportunity to assist in coaching a group of young boys’ basketball team. I gained the experience at scheduling games and practice. I have prepared information in the way of parent’s letters, e-mails, and e-news. I helped with training young children in developing early techniques needed in the early stages of basketball. Practice basic concepts and good manners with all the player. Also helped with improving individual skills with each player.

Education

Central Arizona College 2007 GED

References

Keycha Jones 602-***-**** Linoska Garcia 623-***-**** Gwen Green 480-***-****

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