Management Process Improvement

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Executive Summary

A innovative performance excellence professional leading Lean Six Sigma implementation and execution in enterprises by recommending direction from strategy to execution. Supporting corporate strategy, cultural shift and service delivery. Driving initiatives that solidify profitable growth and performance excellence across organizations. Direct focus on long-term priorities while documenting short term plans. Creating roadmaps to drive continuous improvement while training thousands. Standardizing processes, automating non-value added activities and accelerating speed to information for real time decisions making by utilizing:

Strategic Planning

Metrics and Dashboards

Technology Alignment

Process Improvement

Process Management

Project Prioritization

Project Management

Training and Development

Change Management

Governance

Stakeholder Engagement

Communication Planning

Professional Experience

SSBranch Consulting, President/CEO Jan 12 - present

Developed innovative frameworks for execution of Lean Six Sigma, process improvement and operational excellence programs. Teamed with executives to define targeted strategy for initiating improvements. Created roadmaps for improvement by understanding processes for critical functions. Developed a predictable process improvement model to identify best fit for process improvement methodologies. Created a cultural shift by redirecting critical management communication and skills. Developing connectivity of the reality of the vision with the achievement of full operational execution

Blue Cross Blue Shield – Program development to enter $2B government market

Developed and implemented operating model for Lean Six Sigma program in Texas. Provided insight and thought leadership regarding capabilities to grow revenue, improve quality and standardize across value streams throughout customer lifecycle. Created governance body to manage project pipeline and align with business goals

Process Management. Identified more than 1,000 processes in 10 functional areas for alignment, standardization and improvement

Process Management. Produced and maintained complex processes and value streams to maintain accountability to team stakeholders and executive leadership ensuring execution

Process Improvement. Utilized Lean Six Sigma to provide growth strategies for Medicaid and Medicare programs that will generate $2B in premium revenues

Program Management. Created LSS organizational structure and project pipeline to deploy resources establish measures and ensure connectivity to key business initiatives.

Technology Alignment. Identified process gaps and recommend workflow, technology applications and enhancements to meet performance goals

Communication Planning. Developed business artifacts for all aspects of program including establishing strategic messaging and developing dashboards and scorecards.

Communication Planning. Distinguished different strategies ensuring collaboration with internal stakeholders resulting in effective execution and agility

Metrics and Dashboard. Derived metrics from process steps and process activities for business intelligence and communication across organization

JPS Hospital – Transforming organization by creating quality approach for $600M program Developed new continuous improvement program, organizational structure, strategic planning practices and project management tools and processes to help drive operational transformation and system modernization. Led the design and delivery of the $600M DSRIP program by developing business cases for initiatives including rationale for effort, size of opportunity, specific action steps, quality improvement and implementation plans.

Program Management. Established approach for continuous improvement methodologies by structuring PDCA, Workouts, Kaizens, DMAIC, DFSS approach for over 60 projects

Process Improvement. Managed more than 30 DSRIP projects including PCMH,, CHF, Diabetes, Infectious Diseases and Asthma to identify connectivity in outcomes

Strategic Planning. Developed, implemented and communicated the standardized approach to ingraining a quality and process management culture for the organization

Training and Development. Coached Green Belt candidates in ED, Population Health, Inpatient, Outpatient, Diabetes, Long Term Care, Women’s and Children projects Metrics and Dashboards. Defined KPIs for performance to continuously measure, track and optimize strategies and tactics

Process Improvement. Facilitated Kaizen workshops, working sessions with functional teams and partners with value stream analysis to mitigate risks, eliminate issues and document decisions

Compliance. Clarified regulatory definitions to ensure compliance with requirements for regulators and align business operations with technology

Agile Principles. Deployed Lean Agile principles responding to changing requirements to accelerate time to value and time to implementation

7 ELEVEN, Continuous Improvement Director Jan 12 – Feb 13

Assessed existing operational, manufacturing and business capabilities to apply Lean Six Sigma to improve value streams and systems, performance results, metrics and systems for potential revenues of $30M. Managed strategic projects to reduce costs by $10M and optimize the supply chain.

Program Management. Planned the tactical operational moves for distribution center to continually evaluate potential opportunities based on key drivers for 25% growth,

•Project Management. Guided leadership in identifying, prioritizing and resourcing more than 30 process improvement projects to meet growth objectives in each region

•Process Improvement. Executed printer projects using lean six sigma methodologies and tools which saved more than $12M and deployed technology across divisions

•Process Improvement. Designed procedures aimed at improving efficiencies, reducing cost and variability, eliminating waste, and improving safety standards

SOUTH TEXAS PROJECT (STP), LSS Deployment Manager Aug 09 – Dec 11

Designed and implemented a Center of Excellence for Operations and Engineering. Led and managed team of 12 for projects from inception through implementation. Delivered Lean Six Sigma business plan to create innovative solutions for plant. Drove root cause analysis enabling reliable delivery of electricity. Reduced variation in processes to gain efficiency saving more than $20M. Trained more than 400 in Lean principles across plant. Addressed risks, issues, decisions and actions to ensure outcomes met strategic objectives

Program Management. Developed the Lean Six Sigma implementation strategy, resource requirements and performance metrics in alignment with the company wide strategy

•Process Improvement. Led Lean Six Sigma teams in delivering projects that financially contributed more than $7M to the business while leveraging the results throughout the organization

•Process Improvement. Delivered 5 process improvement projects (engineering, reliability, safety, cost control, process control, and energy reduction) to STARS Alliance saving more than $40M

•Process Improvement. Identifying the place to start continuous improvement efforts to drive change that saved more than $4M for Time to Badge project

•Process Improvement. Reduced built-in overtime saving $500K by recommending arming up processes for security officers which reduce time from 45 to 15 minutes

Atlanta Journal Constitution, Special Projects Director Jul 07 – Jul 09

Develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allocation of available resources for organizational most critical challenges. Identifies and schedules project deliverables, milestones, and required tasks.

Process Improvement . Created strategies, set priorities and communicated milestones for enterprise activities to deliver an $11MM waste reduction project

Process Improvement . Sold business model to executive team for the integration of two divisions which generated savings of over $2M by implementing a shared services strategy

Change Management. Changed culture by pinpointing inefficiencies in distribution network generating over $4M in savings by optimizing supply chain

Communications Planning. Ensured the completion of standard project communications including project charters, issue logs, risk management and implementation plans

Technology Alignment. Selected RouteSmart to model optimum routes and reduce duplication in response to diminishing market share and customer preferences

Computer Sciences Corporation, IT Strategy Consultant Aug 99 – Apr 07

Modernized organizations and technology by using SDLC with Fortune 500 organizations. Strong use of strategic analytical principles, concepts and frameworks in a technology environment. Assessed growth strategy both through organic and inorganic alternatives. Delivered customer intelligence and analytics

Strategic Planning. Developed the modernization strategy for information technology solutions in Filing and Payment Compliance model for IRS by selecting a decision support tool for compliance

Compliance. Solved taxpayers business problems by developing systems and processes that help people comply with the law and ensure fairness

Stakeholder Engagement. Developed business case overview which included statements of need, scope and strategic alignment which led to alternative approaches and recommended solutions

Technology Alignment. Recommended commercial off the self solutions that met business objectives, reduced complexity and aligned with transformed business processes

Technology Alignment. Managed an application rationalization project for Siemens Entergy and Automation to streamline functions and enhance capabilities

Process Management. Designed process maps for SAP implementation across multiple cross functional environments

Education

MBA, Operations Management, The University of Texas at Austin (Top 20)

BS, Mathematics, The University of Detroit

Certification and Training

Certified Lean Six Sigma Black Belt – Georgia Tech

Agile Management – 7 Eleven Internal Training, PMP Certification Coursework – Crosswinds Training, Project Management Classes/Management Workshops – Computer Sciences Internal Training

Relevant Work Products

LSS Green Belt Training LSS Executive Training Kaizen Project Training Kaizen Project Framework Standardized DMAIC Project Presentations LSS Operating Model Processes LSS Organizational Structure Meeting Training LSS Project Pipeline Logistics Quality Plan LSS Strategic Plan Supply Chain Plan Functional Process Map Inventory (Manufacturing, Engineering, Finance, Accounting, HR, IT, Operations, Project Management, HSE, Accounts Payable/Receivable)

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