Customer Service Office

Anthony Gaines

Texas City, TX *****

******.*********@*****.*** - 409-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Front Office Supervisor

Hampton Inn & Suites - La Porte, TX - September 2015 to Present Responsibilities

Scheduling, managing a team of 10+

Accounts Receivable

Some Human Resource Work

Hiring/Firing

Counseling/Team Building

Revenue Management

registers, and assigns rooms to guests

Handles confidential information, including guest records, with a high degree of integrity Promptly and effectively deals with guest requests and complaints Answers and routes calls as appropriate; takes guest messages with accuracy Responsible for cash drawer contents and transactions during shift Maintains accurate records including cash flows and property walks Answers inquiries pertaining to hotel services, registrations of guests, and travel directions May assist in replenishing continental breakfast as needed and keeping breakfast area clean Guest Service Representative/Front Office Supervisor Hampton Inn Near The Galleria - Houston, TX - June 2014 to August 2015 Responsibilities

Greets, registers, and assigns rooms to guests

Handles confidential information, including guest records, with a high degree of integrity Promptly and effectively deals with guest requests and complaints Answers and routes calls as appropriate; takes guest messages with accuracy Responsible for cash drawer contents and transactions during shift Maintains accurate records including cash flows and property walks Answers inquiries pertaining to hotel services, registrations of guests, and travel directions May assist in replenishing continental breakfast as needed and keeping breakfast area clean Resident Assistant

American Campus Communities - Prairie View, TX - August 2013 to December 2014 Responsibilities and Experience include:

Leadership Positions

Maintence

Event Planning

Program Proposals

Counseling

Leasing

General Office Duties (Filing, Taking Payments, Increasing Revenue) Providing Excellent Customer Service

Marketing

Promoting

Marketing Intern

Assosiated Credit Union of Texas - League City, TX - May 2014 to August 2014 Responsibilities and Experience include:

Event Planning and Marketing

Dreamweaver and Photoshop

Scheduling

Public Relations

Press Releases

Documatix

Formstack

Social Media Releases

General Office Skills in a professional setting.

Communication Internship

Moody Gardens Hotel - Galveston, TX - May 2013 to August 2013 Responsibilities Included:

Experience in Microsoft Office [ ] Word/Excel included. Public Relations

Scheduling

Key-Holding

Effective Communication in Hospitality and Customer Service. Everyday transactions in a general office setting. Receptionist/Front Desk training.

EDUCATION

B.A. in Communication

Prairie View A&M University - Prairie View, TX

2012 to 2017

Dickinson High School - Dickinson, TX

2008 to 2012

LINKS

http://indeed.com/r/Anthony-Gaines/1f894538602501dd ADDITIONAL INFORMATION

SKILLS

Office Skills, Communication Skills, Microsoft Office Skills GROUPS

Campus Activities Board

September 2012 to September 2014

Recruitment and Retention Co-Chairman.

PVUKNO Radio

August 2014 to Present

Talk-Radio Host

Contact this candidate