Customer Service Sales

Professional Summary

Skills

Work History

OSCAR HERNANDEZ

*** * ****** **., ****, AZ 85204 • Home: 626-***-**** • Cell: 626-***-**** • *****.*.***@*****.*** First-Line Supervisors of Retail Sales Workers Motivated customer service specialist with over 20 years retail experience in a fast-paced, team-based environment. Department Supervisor driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Trusted key holder

Creative problem solver

Exceptional communication skills

Quick learner

Credit card processing

Training development aptitude

Project planning

Critical thinking

Attention to detail

Team building

Receiving Supervisor/Merchandising Team, 07/2014 to Current Floor and Decor – Tempe, AZ

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers Monitor sales activities to ensure that customers receive satisfactory service and quality goods Inventory stock and reorder when inventory drops to a specified level Instruct staff on how to handle difficult and complicated sales Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise Review inventory and sales records to prepare reports for management and budget departments Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business Performing for or Working Directly with the Public Organizing, Planning, and Prioritizing Work Communicating with Supervisors, Peers, or Subordinates Resolving Conflicts and Negotiating with Others Coaching and Developing Others Coordinating the Work and Activities of Others Selling or Influencing Others Experience with: Adjustable widemouth pliers, Adjustable wrenches, American Precision Instruments Regit, ASI Complete software, Attitude POS itive AccuPOS Retail, Barcode scanners, Cash registers, Credit card processing machines, Database software, Desktop computers, Fax Machines, Hammer pliers, Inventory management software, Ladders, Laser printers, Magnetic card readers, Microsoft Office software, Point of sale POS software, Screwdrivers, Security cameras, Sensormatic systems. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Babysitter, 03/2014 to 07/2014

Unemployed – Phoenix, AZ

Spend time with my kids.

Night operations/ Pack out team Supervisor, 10/2009 to 03/2014 Home Depot – Laveen, 85339, AZ

Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

Education

Accomplishments

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Directed calls to appropriate individuals and departments. Night operations/ Pack out team supervisor, 03/2004 to 10/2009 Home Depot – Phoenix, AZ

Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of

[number].

Maintained cleanliness and presentation of stock room and production floor. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Directed calls to appropriate individuals and departments. Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Answered product questions with up-to-date knowledge of sales and store promotions. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Provided an elevated customer experience to generate a loyal clientèle. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Asked open-ended questions to assess customer needs. High School Diploma: 1994

Nogales High School - 401 S Nogales St., La puente, Ca 91744 3.5 GPA

Certificate of Competence Program: June 1994

Nogalez High School - La Puente, CA

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest. Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Contact this candidate