Customer Service Data Entry
Resume:
Bonnie Lee
Spring, TX *****
******.*******@*****.***
OBJECTIVE:
To pursue a career in a progressive service oriented company that offers professional development, responsibility and advancement opportunities based on demonstrated abilities.
WORK HISTORY:
2007-October 2015 - Export/Hazmat Specialist, CEVA Logistics, Houston TX.
Coordinated with customer Transocean and booked International shipments with various airlines to move oilfield equipment all over the world. Cut and prepared all customs paperwork according to TSA regulations and was compliant with country needs and STA qualified. Prepared quotes and answered all correspondence emails on a daily basis. I was Hazmat qualified and handled hazardous bookings and documents to various countries. Did billing, track and trace, coordinate with warehouse and driver on a daily basis.
2003-2007 - HVP Customer Service Rep., Champagne Logistics/North American Van Lines/STI, Houston TX.
Coordinate and book shipments across the United States and International shipments for customers and sales lead. Handle any customer service issues with customers and drivers. Input all bookings, quotes, brokerage, credit checks, credit cards and set up customer accounts. Answer incoming calls, track and trace shipments, set up local shipments, issue insurance certificates., and input account information, Invoicing warehouse project management and data input for several different warehouses for customer base and send excel reports on a weekly basis. Email various customers and correspondence on a daily basis.
1998-2001 - Central Station Lead/Customer Service Manager, Guardian Alarm, Shreveport LA.
Answered all incoming calls, monitored and dispatched alarm calls, imputed all customer account information, handled all customer complaints, ran all invoices and reports required, reconciliation of bank accounts, scheduled all service calls and employee work schedules, radio's all service calls, alarm programming of control systems, accounts receivable and accounts payable trained all users on the databases and equipment that was required to perform their jobs, data entry, and all other duties required by the company.
1992-1998 - Central Station Administrator/Manager, Bayou Security Systems, Shreveport LA.
Answered all incoming calls, monitored and dispatched alarm calls, inputted all customer account information, handled all customer complaints, ran all invoices and reports required, scheduled all service calls and employee work schedules, radioed all service calls, alarm programming of control systems accounts receivable and payable, data entry, all other duties required by the company.
OFFICE SKILLS:
CLASS, FASTTRACK, C2C, OES, NAVAL, BOS, Microsoft excel, Word, Mover's Suite, and Mica 3 & 4. Typing 60 - wpm, data entry, bulk mailing, filing and various other computer programs.
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