Sales Customer Service

LEONARD S. NEW

*** ******** * Irvine, Ca ***** * ***********@***.*** * 949-***-****

PROFESSIONAL EXPERIENCE

Independent Sales Director 6/2015 to present – Irvine, CA

Anastine Clayton LLC 11/2011 to 6/2015 - Columbus, Ohio

Leading a nationwide Direct Sales team of Independent Sales Representatives that market custom jewelry to customers directly and online. Daily responsibilities include product sales, marketing for new sales prospects, mentorship, training, guidance, support, analyzing central team sales, and leadership development.

Million Dollar Club 2013-2014 Top 10 National Director Team 2012-2015

Management Analyst 12/2010 - 6/2013 State of Ohio Columbus, Ohio

IT liaison for the Small Business Office. Responsibilities included editing and publishing the Division's public facing websites. Website development using SharePoint. Associate Project Lead for the Ohio Business Matchmaker. Maintained internal databases.

Stock Trader 2/2008 – 12/2010

Home Based Columbus, Ohio

I was a stay at home parent during which I managed a personal investment portfolio of stocks and call/put options listed on US market exchanges. Performed analysis of a company's financial condition, industry position, strategic advantages and disadvantages.

CUSTOMER SERVICE SUPERVISOR 9/2000 – 1/2008 Vision Service Plan Columbus, Ohio

Managed a staff up to 20 Agents. Responsibilities included individual and group coaching, quality audits, training, annual performance reviews, individualized development plans, implementing recognition programs, escalated customer handling, project management, and staffing.

Project Lead for Leadership Coaching Initiative rolled out to 300 Agents and 30 Supervisors.

Project Lead for Customer Satisfaction Initiative that saved over two million dollars over four years.

Managed the Continuous Quality Improvement project for two years.

EDUCATION AND TRAINING

MASTER BUSINESS ADMINISTRATION

DeVry University Columbus, Ohio

BACHELOR OF BUSINESS ADMINISTRATION / FINANCE

University Of Akron Akron, Ohio

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