Manager Front Desk

Patricia Guzman

***** ******* ***** - ****, ** **449 **********@*****.*** - 832-***-****

Proven ability to offer excellent leadership, customer service and general accounting skills in a hospitality environment. Experienced with OPERA, Fosse, PeopleSoft, Remseys and Delphi Property Management Systems, as well as Microsoft Office.

WORK EXPERIENCE

Housekeeping Supervisor Towne Place Suites- Houston, TX - January 2016-Present

Prepare daily housekeeping reports. Responsible for housekeeping schedule and managing housekeeping hours using the labor tool. Safety training and daily housekeeping meetings. Inventory of guest supplies and inspections of hotel rooms.

Account Supervisor Hospitality Staffing Solutions- Houston, TX - March 2015-December 2015

Maintain operational and guest service standards, supervise HSS personal, conduct morning meetings, employee schedule managed and enforce hotel and company standards. Execute market plan to achieve profitable company growth by serving client needs and developing broader business with each department. Develop recruiting networks. Manage employees retention and turnover. Process payroll and control over time. Document open orders.

Operations Manager CANDLEWOOD SUITES HOTEL - Katy, TX - June 2014 to August 2015

Assisted General Manager with accounts payable, accounts receivable, input DRS and prepared tax exempt spreadsheet. Coordinated schedules for the Front Desk and Housekeeping staff. Made purchases for Cupboard. Work with housekeeping staff to be sure Quality Controls were met. Placed orders for Housekeeping and Front Office Departments when required.

General Cashier/Accounts Payable Representative HILTON GALLERIA - Houston, TX - January 2014 to June 2014

Prepare daily bank deposits for armored car pick up. Complete Cashier Daily Report and submit to management for review. Ensure sufficient funds are on hand for daily hotel operation. Prepare and complete all month end reports and set up late bills. Coordinate receiving tickets, PO's for accurate coding. Verify invoices and process for payment. Ensure all accounts are current. Maintain payment records and reconcile vendor statements.

Accounts Payable Coordinator HYATT NORTH HOTEL - Houston, TX - October 2013 to January 2014

Contacted all direct bill companies regarding accounts. Create new Direct Bill accounts for new companies. Contacted Hotel Credit Association to follow up with companies regarding applications. Create Direct Bill accounts in PMS. Documented all adjustments to accounts. Responsible for house accounts, group masters and Direct Bill accounts to Delphi. Responsible for sending trace logs each week to all Catering and Sales Managers. Pre-authorized credit cards prior to the events.

Operations Manager CANDLEWOOD SUITES HOTEL - Houston, TX - October 2005 to September 2013

Assisted General Manager with accounts payable, accounts receivable, input DRS and prepared tax exempt spreadsheet. Coordinated schedules for the Front Desk and Housekeeping staff. Made purchases for Cupboard. Work with housekeeping staff to be sure Quality Controls were met. Placed orders for Housekeeping and Front Office Departments when required.

Front Desk Agent CANDLEWOOD SUITES HOTEL - October 2005 to July 2008

Responsible for attending to the needs of guests as requires while maintaining the front desk task. Duties also include posting room charges and balancing hotel accounts followed by closing the current day's business and reopening the house and room accounts for the next day of business. Cover front desk during the day as schedule.

Front Desk Agent BRADFORD SUITES - Houston, TX - July 2005 to September 2006

Responsible for standard front desk and Night Audit tasks. Assisted with the tax-exempt reconciliation at month-end and posted incoming checks to accurate accounts as needed.

Guest Service Representative

EXTENDED STAY AMERICA - Houston, TX - December 2002 to July 2005

Responsible for checking guest in and out as needed. Assisted with laundry as required. Filled in as a substitute GSR at other hotels throughout the Houston area when needed.

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