Customer Service Sales
Resume:
Antoinette Hall
**** ******** **. # **** ******* TX 77040 ****************@*****.***
Summary – Objective
Seeking a customer service Associate, office Assistant, Telemarketer or related position to utilize my 3 plus years of experience as customer service Associate and call center experience. Work Experience
Xerox Customer Service Call Center September 2015 February 2016 M aintained effective relationships with customers, researched and identified trends in services or equipment problems, proactively learned new technology within Cox products, promoted and recommended products and services, demonstrated proficient skill in troubleshooting line of questions with faces on first call resolution, prepared work orders when required and ensured appropriate procedures are followed. Aon Hewitt Customer Services Call Center O ctober 2014 April 2015 Provided telephone support answering clients inquires while meeting quality standards, pr ovided excellent customer service, accessed, analyzed, and processed applications for incomplete and inconsistent information, ev aluated client needs and make appropriate coverage recommendations. Answered coverage inquiries, p rovided support to other members of the business as required. I nteracted with customers, insurance carriers and internal sources with information about coverage.
Ace Cash Express Customer service Assistant August 2013 – October 2014 P rovided professional and courteous customer services at all times, Maintained, counted, received, balanced, and safeguard cash and other negotiable items according to established policies and procedures, Performed opening and closing procedures, Cashed checks using established risk analysis, Used excellent communication skills, Inbound and outbound calls H E B Cashier May 2013 – May
2014 E nsured that each customer receive outstanding service by providing a friendly environment, he lped customers locate merchandise, assisted in processing and replenishing merchandise, assisted in ringing up sales at registers and bagging merchandise Sam`s Club Sales Floor Associate January 2012 June 2013 E nsured that each customer received outstanding service by providing a friendly environment, as sisted in processing and replenishing merchandise and monitoring floor stock, h elped customers in locating merchandise, co mpleted any other tasks as assigned from time to time by any manager
Cypress Fairbanks ISD Food Service Worker August 2012 May 2013 P repared serving lines for breakfast and lunch, checked quality, temperature, and appearance of food, cleaned and sanitized station before leaving, unloaded food from delivery bins and pallets and placed in designated storage area
Vita Living Direct Support Staff January 2012 May 2012 A ssisted with meal preparation, assisted with hygiene and getting dressed, helped with medication management, accurate documentation of services provided and cleaning
YMCA Child Care Counselor August 2011 January
2012
Assisted with and guided the children in group activities, helped with homework, taught them leadership skills and social skills needed to function in everyday living Alco Cashier October 2011 January
2012 E nsured that each customer received
outstanding service by providing a friendly environment, as sisted in processing and replenishing merchandise and monitoring floor stock, he lped customers in locating merchandise, as sisted in ringing up sales at the registers and bagging merchandise Education
Mississippi Delta Community College M oorhead Mississippi August 2009 August 2011
Associate of Arts
Outstanding Scholastic Achievement 3.0 or better Mississippi Delta Community College February 2011 Outstanding Scholastic achievement 3.0 or better Mississippi Delta Community College February 2010
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