Customer Service Care

OBJECTIVE: Seeking a position within where administrative and leadership skills can be utilized to accomplish organizational goals.

EDUCATION:

Fairfax Senior High School Los Angeles, CA Graduation, June 2012

General Education

Wiley College Marshall, TX In process

Business Mgnt.

RELEVENT SKILLS

Great peoples person, polite, hard working, will go above and beyond. Works w/ Excel, Word, etc.

RELATED WORK EXPERIENCE:

Mentor Assistant

Omega Psi Phi Fraternity, Inc., Compton, CA 2011- Present

●Conduct weekly mentor meeting

●Provide community marketing plan and helped to establish program goals

●Counsel youth about issues they are having difficulty with

●Monitor and maintain telephone and email correspondence from parents

●Organizing all administrative task such as filing, reviewing reports, and purchasing

●Transport mentees to and from outings and events

Cashier

Jus Taco’s Los Angeles, CA 2005-2011

●Opened and Closed facility

●Kept an itemized inventory of all general and specialty supplies

●General service to customers

●Established programs to create a more efficient work environment

●Coordinated with cost center supervisors on schedules, complaints, and issues

●Organized daily routes for deliveries

Worker

Planet Fitness Inglewood, CA Summer of 2013

●Training

●Cleaning Gym equipment

●Tours/ Signing Up for Memberships

Agent

Convergy’s Call Center (AT&T Customer Care) Longview, TX 01/06/2015-07/04/2015

●Assist with cell phone issues and orders

●Sold Internet, Cable, & Home Phone

Seasonal Positions in Houston TX

Stocker

Marshalls Retail 11/2015-12/2015

●broke down incoming stock in backroom

●labeled shoes, and clothes with codes and sizes

Walmart 11/2015-12/2015

●broke down incoming stock and shelved product

Ross 11/2015-12/2015

●organized departments

Security Guard

Universal Protection Services 04/18/2016

●Filled out daily reports as well as watched over post

LEADERSHIP & NONPROFIT EXPERIENCE

Bible Enrichment Fellowship International Church Los Angeles, CA Aug 2010- Present

References available upon request

Experience

Omega Psi Phi Fraternity, Inc (Mentor Assistant)

Conduct weekly mentor meeting, explaining to young black males the importance of finding productive activities to avoid trouble. Established events and programs to meet goals for the organization. Counsel youth about personal issues. Monitor and maintain emails and telephone calls to & from parents, coach’s, and teachers. Filling and reviewing reports and purchasing.

JusTaco’s (Head of Promotions,Server, Prep Chef)

Designing website as well as social media. Organized kitchen before and after work, cutting vegetables, seasoning meats, putting together entrees,testing temperatures, cleaning utensils, as well as storing leftover food, washing dishes, and taking out trash. General customer service. Report cost, employees schedules, complaints and or issues. Organized daily rotes and maps for deliveries.

Planet Fitness (Front Desk Clerk)

Tours of facility, explaining the rules and regulations of gym. Singing up new members as well as updating returning members information on file. Folding merchandise. Cleaning gym equipment and restrooms.

Convergy’s AT&T Customer Care (Agent)

Spoke on the phone with customers explaining plans, bills, offers, and ways to reduce their expense. Assist with Tech Support. Called locations in customers area’s that may have explained an offer incorrectly or signed a customer up for a plan they didn’t ask for. Worked with several cellular operating systems.

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