Customer Service Management
Resume:
Robert Goodman
Highland Park, IL 60035
847-***-**** (cell)
*******@***.***
CAREER
Harris Bookbinding, Chicago, Illinois January 2006 - August 2012
Consultant: Advise, supervise, assist, liaison transition of ownership. Increase sales by 37 %.
Zonne Bookbinders, Chicago, IL, January 1986 – January 2005
Owner and CEO
Manage company operations including purchase of equipment, supervision of all job production
Increase sales by 52%
Product development, from concept to completion
Ensure high standard maintenance of equipment
Product quality control
Manage 35 on-site employees
Manage building and its tenants
Customer service
Heitman Financial Chicago, Illinois (January 1973- December 1984)
Vice-President Property Management: residential, commercial, industrial, shopping centers, office buildings, and mixed use
Supervise all on-site managers for residential, commercial, industrial, shopping centers, office buildings and mixed use properties
Monitor all properties regularly
Supervise and advise on all capital improvements
Maintain 96% occupancy level
Oversee property maintenance
Ensure high quality standards of properties
EDUCATION
University of Illinois (Chicago), BS in Business Administration, accounting and management focus
CERTIFICATION
Property Management
MEMBERSHIPS
Institute of Real Estate Management
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