Data analyst

Lin Hsuan Chu

Bayside, NY. Email: **.***********@*****.***

EXPERIENCE

GENEVA WORLD WIDE New York, NY 2011 to Present

Mandarin and Thai Freelancer Interpreter

Conduct consecutive interpretation and convey useful education on parenting, immigration rules and guidelines, psychological needs, and medical needs.

Assisted social workers for home visits assigned by ACS, public schools and medical counseling interpretation to increase cultural awareness, and diminish misunderstanding among families and individuals.

Translate for criminal case, and agriculture licensing dispute at the state attorney general cases in bridge-in the mainstream and subculture diversity. Analyze and provide consultation to client.

Legal consecutive interpretation for medical malpractice, workers compensation, and family law.

Assist ACI in investigation on domestic violence cases.

FACEBOOK (Contract Data Analyst New York, NY 2014 to 2015

Specializes in Thai, Mandarin and English projects in People, Places and Things Team.

Analyze data and provide feedback for engineers and project managers that increases check-in rate to 15% in H1, reduce junk and duplication by 60% in Thailand and 20% in Taiwan.

Execute SQL/Oracle to extract data from Hi Pal and Hive for weekly training outsourcers in Manila to increase team efficiency, data accuracy and bridge in communication between different continents to work towards common goal.

Research on Thai culture to increase user friendliness, and Thai tokenizing for machine learning that increases typeahead search and increase check in by 3% in one week. Using tokenizing method to enhance machine translation project.

Complete data for place curation tool in making maps for 5k-world top check in entities, add in features such as place in place, hours of operation, address and links from authentic sites.

Research places and events according to geolocation, latitude/longitude; study cluster algorithm to predict machine learning to enhance entity accuracy/checking in rate to enhance user friendliness.

Aid project manager to add features to crowdsourcing and evaluate feedbacks from power crowdsourcers to increase the data accuracy; increased positive user feedback by 1% in the U.S. Audit internal feedback system and work with engineer to enhance crowdsourcing.

De-duplicate of entities for the US, Taiwan, Indonesia, Thailand and Australia using internal pipelines. Fill in for 5 Eastern Asia for language support and decide the amount of outsourcers to recruit.

Requested features such as notification, feedback monitor, notepad, and 15 min tech chat with engineers to increase work efficiency. 2 hours of total labor per week were saved after suggestions above!

Construct Entity guidelines and policies, such as company wiki, which is now the guideline of raters and analyst worldwide.

Scrum meeting with engineers and managers to solve roadblocks to achieve goals in time.

Report bugs, and evaluate portal incident response summary

Set up switch and devices during office expansion.

FLYING FOOD GROUP New York, NY 2013

Account Manager

Respond and follow up on comments and performance feedback then transform into management logbook and monitoring system.

Liaise between accounts and internal operation on food quality; resolve account-billing issues, set equipment sanitation standard, dramatically increase customer satisfaction and retained major accounts, Eva Air and China Airline

Support Executive Chef in coordinating menu presentation, menu planning to fit budget and up sale by suggesting product from vendors.

Served an United Nation presidential flight that adds integrity, flight security measure and memorable experience

Provide staff training on various safety topics, monitor, and ensure loading, packing. Successfully reduce blue color turn around rate by encouragement, motivational training and providing incentive to the team member.

Hold meetings to review and train management team, coordinate with purchase, equipment, FSQ, transportation, and dispatch.

Plan for account menu cycles, collaborate Chef in menu presentation, investigate historic and current issues from FSQ, to meet account and FDA standard.

Maintain a friendly interpersonal and proactive relationship with Asian airlines, maintain daily logbook to monitor discrepancy to enhance customer satisfaction.

Overseas hundreds of employees, collaborate with diverse cultural backgrounds in hazard control, quality assurance, public health reinforcement, and meet USDA and AIA compliance

NEW YORK LIFE INSURANCE Los Angeles, CA 2007 to 2008

LicensedInsuranceAgent

Prospected potential individual and corporate clients. Increase women, single mother and entrepreneur market.

Responsible for payments, monitoring and compliance of client personal information and earned excellent accountability.

Support client financial needs by loans, plan adjustment and proudly remain 100% customer retention.

Scheduled and reviewed physical exam and result reports to educate prospects about overall health and well-being to reduce their risks of chronic diseases, and unwanted premium increase.

Drafted annual business plans for small business to ease tax concerns.

EDUCATION

Queens College of the City University of New York Queens, NY

MS.IT.ISC 2017 Graduate Candidate

Introductory Java, SQL & Excel and Network +

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