Customer Service Representative
Resume:
Asia Benford
Houston, TX ***80
**********@*******.***
Objective
To obtain employment utilizing my organizational and customer service and administrative skills while furthering my education. I have 6 years of experience employed, as a very dedicated customer service representative who provides exceptional service through active listening and problem solving.
Skills
•MS Windows proficient(Excel, Word, Outlook)
•Exceptional communication/listening skills
•Quick learner
•Creative problem solver
•45 WPM
•10-key 7000
Work History
Xerox
December 2014- December 2015
Case specialist / Customer service Representative San Antonio TX,
•Resolved complaints/issues from consumer’s calls regarding escalations about fraud involving debit cards
•Detailed Data Entry
•Handled inquires about consumers balance, and transaction and filed disputes.
•Conduct research for fraud consumer case by mining via internet and phone, maintaining up to date case investigation information
•Followed up with consumers via fax, email and telephone
Select Care Benefits Network
February 2013 – August 2014
Customer Service Representative/ Facilitator Austin, TX
•Team Leader duties:
•Compiled daily team emails
•Compiled team reports on excel spreadsheet
•Responsible for team supplies and individual task
•Resolved complaints/issues from consumer in a high call volume setting.
CK Plumbing
May 2011-September 2012
Dispatcher Austin, TX
•Took customers’ work orders via phone using multi-line setting appointment/giving Technician’s ETA
•Competitive Data Entry including use of 10 keypad
•Clerical duties
Texas Medicaid
September 2010-April 2011
Customer Service Representative Austin, TX
•Assisted persons with prescriptions via multi phone line
•General clerical duties
General Motors
June -2008-December 2009
Customer Service Representative Austin, TX
•Assisted General Motors consumers with warranty information/ over-the-phone technical support/set up appointments
•Mediator between General Motors Dealerships and customers in conflict issues.
Education
Lanier High School
Austin, TX
Graduated May 2008
Houston Community College
Houston, TX
Current
Any gaps in employment are due to school
Thank You for taking the time to review my resume and consider me for employment with your company.
Contact this candidate