Customer Service Sales

ERICA ANDREWS

***** *** **** ****, *******, TX * 709 5 (C) 713517939 8

**************@*****.***

Professional Summary

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction Skills

Theft prevention training

Security Guard License

Superior customer service

Electronic surveillance

MS Office proficiency

Conflict resolution techniques

Stationary surveillance

Work History

Security Officer

Operate Microsoft Office 2007 Word

and Excel, fax machine, copier and

multiple phone lines; demonstrate

excellent leadership, communication

and customer service skills

08/2012 to Current

Security Professional Of Texas – Houston, T X

Patrol industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates Answer alarms and investigate disturbances

Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or usual occurrences

Circulate among visitors, patrons and employees to preserve order and protect property

Customer Service

Lady Foot Locker – Houston, T X

Answering phones

Order supplies

Restock supply

Ship UPS packages out

Hands on with customers

Files paper work

Sales

10/2011 to 10/2012

Advertising sales agent

DishNet Work – Denver, C O

01/2009 to 01/2010

Maintain assigned account bases while developing new accounts. Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible. Provide clients with estimates of the costs of advertising products or services. Locate and contact potential clients to offer advertising services. Process all correspondence and paperwork related to accounts. Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising. Inform customers of available options for advertisement artwork, and provide samples.

Education

High School Diploma:

Gateway High School – Aurora, Co

2009

Contact this candidate