Andre Johnson

**** ***** **. *******, ** 832-***-**** acupa8@r.postjobfree.com

Objective

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Education

High school: Westside high school

Skills & Abilities

MANAGEMENT

Help Lead team of +15 agents with questions, performance, and sales

Multiple leadership positions in both fast and slow environments

SALES

#1 Sales Rep for 3 Months consecutively

#1 Performer for A year consecutively

High customer satisfaction surveys

COMMUNICATION

Communication

Multitasking

Prioritizing

Organization

Technical skills

Interpersonal skills

Problem-solving abilities

Dependability

Experience

CUSTOMER SERVICE REPERSENATIVE RELIANT NRG 04/2014-07/2015

Outreach/Winback/Sales for Residential & Business

Awarded as top performer and salesperson in call center for consecutive months

Performed extensive research to analyze business/residential accounts to determine origin of customer issues

Utilize SAP/CRM to issue orders and resolve inquires based on knowledge of ERCOT and Texas set transactions related to Move-ins, Move-outs, Switches, Drops, Cancels, Transaction rejects, Resubmit orders and Inadvertent switches

Ensured customers are billed accurately as set by PUCT guidelines referred billing discrepancies to the appropriate departments for resolution.

Assisted The team as a Subject Matter Expert (SME), Identified training gaps and the needs of the team members by identifying all personality types and learning methods to better assist the agent in their performance and understanding processes.

Serve as an ambassador for Primary services for the new hire classes by welcoming new hire agents during orientation and brief them on expectations.

SERVER BARBARA’S KITCHEN 01/2013-02/2015

Answered questions about menu selecions and made recommendations when requested.

Delivered exceptional, friendly, and fast service.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.

Skillfully anticipated and addressed guests’ service needs

Managed closing duties, including restocking items and reconciliation of the cash drawer.

CUSTOMER SERVICE REPERSENTATIVE XEROX SERVICES 01/201*-**-****

Answered inbound calls and help new customers signup for credit cards

Floor support for additional assistance to other representatives

CUSTOMER CARE, CASHIER, AND GROUNDSKEEPER WESTSIDE TENNIS CLUB 07/2011-02/2012

Maintained property cleanliness including grounds and tennis court.

Worked Cashier for restaurant

Provided customer and answered customer inquiries about facilities

REFEREE, CASHIER, AND FLOOR LEADER MONKEY JOES 08/201*-**-****

Ensured safety of customers and employees

Provided customer service and solved any minor problems, while managing the other referees on the floor

Maintained performance of business while (Assistant) Manager busy

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