Customer Service Representative

CHEKYRA SIMPSON

Houston, TX *****

832-***-**** / **************@*****.***

CUSTOMER SERVICE REPRSENTATIVE WITH 10 YEARS' EXPERIENCE

IN CALL CENTER SETTINGS

Polished, professional customer service representative offering:

10 years of experience providing customer support in busy call center environments.

An unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively,

and use tact and diplomacy to find common ground and achieve win-win outcomes.

Work History

Houston Chronicle - Houston TX – 05/04/2015 – 11/02/2015

Customer Service Representative

Handle customer inquiries, complaints and billing questions

Extended payment requests

Calmed angry callers and provided resolution creating a win-win situation

Solicited sales from new customers

Charity Clothing – Houston TX – 09/23/2013 – 04/2015

Appointment Setter

Scheduled appointments for donation pick-up

Dispatched drivers to designated locations

Coordinated routes

Green Solar Energy – Houston TX – 05/09/2013 -09/02/2013

Appointment Setter

Scheduled appointments for demonstrations

Responsible for cold calling to potential customers

Evergreen Insurance – Houston TX – 01/05/2013 – 06/25/2013

Customer Service and Marketing Representative

Responsible for answering multi-line phones

Handled customer inquiries in regards to services

Contacted potential prospects for new business

Custodian 2012- 2012 Research Agent – 2010-2011 Inventory Clerk- 2010-2010 NCO-2004-2010

Education

Memorial High School – Houston, TX

High School Diploma

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