Microsoft Office Medical

B* L** Goldland, Beaver Street,

Lauren Arriane C. Rivera

Village East, Cainta, Rizal

Mobile number: 093********

Email address: **************@*****.***

Education:

Bachelor of Science in Nursing

Far Eastern University

Employment History:

Sep 2014 – June 2015

Customer Care Representative

Sunlife Financial of Canada

- Provides breakdown of clients' dental and medical policies - Provides coverage and eligibility of dental and medical procedures - Handles claims

Apr 2013 - May 2014 (1 year 1 month)

Process Associate

Tata Consultancy Services

Assisted in correcting misapplied payments; processed payments over the phone, evaluated payment options for borrowers; assisted in billing statement concerns; submitted payoff requests; advised basic tax and insurance information

Nov 2011 - Feb 2013 (1 year 3 months)

Client Visitor Center Coordinator

Accenture Inc.

Clerical works, provided clients' needs; arranged and coordinated meetings and special events; coordinated between departments and operating units in resolving day-to-day administrative and operational problems; sent faxes and managed files regarding client visit budget; made purchase orders; ordering and receiving food deliveries; performed general office support; prepared internal support materials; sent and received forms for Accenture CVC and answered general inquiries

April – September 2011 (5 months)

Guest Relations Officer

Vcustomer Inc.

Provided guests with informaton on items from a retail mall; provided return and exchange policies; documented guests’ feedbacks; assisted in handling guest complaints, ensuring they are referred to the correct person and that follow up action occurs.

Skills:

Excellent Verbal and Writing Skills

Proficient in Microsoft Office and Lotus

Productive in high pressure environments

Responsible with focus and attention to detail

Able to multitask while maintaining integrity and quality of service

Adaptable and Reliable

Customer –focused

Seminars attended:

Business Continuity Management Awareness Training

Information Security Management System

References: *Available upon request*

Contact this candidate