Business Analyst
Resume:
MR. NEIL RAO acup4c@r.postjobfree.com 240-***-****
Neil Rao Resume Page 1 of 3
SUMMARY
Seeking an entry-level/junior Analyst/Business Analyst/Requirements Analyst position.
Results-oriented with knowledge and experience in data gathering, requirements gathering, data analysis. reporting and user support.
Knowledge and experience drafting documentation and deliverables such as requirements documents, test plans, project management plans, and training documents.
Knowledge of all phases of the software development life cycle (SDLC), and knowledge of methodologies such as Waterfall, Agile, and SCRUM.
Strong understanding of eliciting, analyzing, validating and documenting functional requirements via interviews, meetings, and questionnaires.
Strong understanding of business process mapping, documenting “as-is” and “to-be” processes, and gap analysis.
Experience using Toad for Oracle to read and load database tables.
Experience writing simple Cognos Reports.
Experience testing data using SQL query language.
Excellent oral, writing and communication skills. Excellent multi-tasker who works well under pressure and deadlines.
U.S. Citizen.
WORK EXPERIENCE
Executive Office of Education, State of Massachusetts 03/2016 to present Data Warehouse Business Analyst Inter
Performing analysis on Profiles reporting which includes accountability reports, school and district reports.
Participated in Data Warehouse Report Requirements Reviews and identify areas requiring deeper technical analysis
Used Visio to create flow diagrams.
Develop test cases for unit and integration testing of profiles and data warehouse reporting.
Test data quality of data marts using SQL and using Cognos validation reports.
Provide support for data warehouse Cognos reports.
Gathered, analyzed and defined business requirements to implement auditing for reports. Department of Education, State of Massachusetts 12/2015 to 03/2016 Information Technology Support Intern (Temporary)
Performing duties such as installing and configuring hardware and software, replacing desktops and machines, system recovery and backups, and ghosting and imaging software for machines.
Communicate with all users via phone, email, and system tickets. Prioritize and respond to user requests.
MR. NEIL RAO acup4c@r.postjobfree.com 240-***-****
Neil Rao Resume Page 2 of 3
Use automated help desk ticketing system to access, review, and update tickets with notes, status, and resolution.
Configure Microsoft Office applications such as Outlook, Word, and Excel to specifications.
Wrote and edited a training document pertaining to Microsoft Outlook 2013 explaining tasks and differences between Outlook 2007 and 2013.
Xceed Inc. 9/2015 to PRESENT
Business Analysis Trainee (Unpaid)
Adept at creating requirements documents and various technical deliverables.
Experience eliciting and documenting functional requirements.
Understanding of business process mapping and documenting gaps in the context of a technology implementation or business process changes.
Gained knowledge of all steps of the SDLC.
High-level knowledge of development methodologies such as Waterfall, Agile, and SCRUM.
Excellent knowledge of MS Office Suite (Word, Excel, PowerPoint, Visio). MR. NEIL RAO acup4c@r.postjobfree.com 240-***-****
Neil Rao Resume Page 3 of 3
TECHNICAL SKILLS
Software MS Word, Excel, PowerPoint, Visio, Outlook, Toad for Oracle Methodologies SDLC, Waterfall, Agile, SCRUM
Requirements Mgmt IBM ReqPro, SharePoint. MS Office Support Help Desk Ticketing Software, System Recovery, Software Imaging EDUCATION
B.A. English (GPA 3.5), August 2014, University of Maryland College Park, College Park, MD ACADEMIC COURSEWORK
Business Writing
Advanced Writing Course:
“Literature in a Wired World”
Elementary Statistics
Calculus
Computer Science
ACTIVITIES AND ACCOMPLISHMENTS
2012:Survey experience in college Statistics course (survey administration, data gathering, and presentation of data)
2012-2013:Worked on the Asian-American Literary Review for UMCP - curated and selected various stories, articles for publication, set up, organize, and execute events for the magazine, and procured speakers.
2012-2014:Assisted the English Undergraduate Association with organizing events, seminars, readings, and literary-related events.
REFERENCES
Provided Upon Request
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