Customer Service Data Entry

TELMA REGINA DEL CID

**** ***** *** *******, ** *5454

(214) 664-3956c (972) 837-1291h *******@*****.***

HIGHLIGHTS OF EXPERIENCE

Proficient in Microsoft Windows, Word, Excel, Pacer, Lotus Notes, Outlook, Quark Express, AS400, Iportal, MCS, LCC, typing 55 wpm, shorthand, filing, data entry by touch, accounts payable/receivable, handle a variety of office equipment. Extensive customer service experience, fluent in English and Spanish.

EMPLOYMENT HISTORY

Revolution Technologies/Raytheon, Plano, TX

DPC Indexer (December 2013 – December 2015)

Download invoices received electronically

Data entry (input all the invoices into the system for Accounts Payable Dept.)

Process manual check requests

Customer service

Collabera (Bank of America Home Loans, Corporate Office, Plano, TX)

Fullfilment Specialist I (March 2013 – October 2013)

Contact appraisers by phone and via email to request fee quotes, assign appraisal orders, extensive customer service (inbound and outbound calls), research, apply payments in the system, revise due dates, request purchase contracts from the lender, contact borrowers or realtors to schedule appointments, cancel orders, update the lender.

Pionear (Bank of America Home Loans, Corporate Office, Plano, TX)

Property Preservation Specialist (August 2011 – February 2012)

Responsible for servicing mortgage accounts to ensure properties are being maintained, generate orders in the system for contractors (change locks, winterizations, grass cuts, repairs, etc.). Review accounts for damages in properties and order detailed reports for insurance purposes. Audit accounts to make sure they meet certain criteria (codes, delinquency, all timeframes have been met, accuracy, duplicate orders, etc. Read damage reports and bids.

National Bankruptcy Services, Dallas, TX

Administrative Assistant (May 2005 - September 2008)

Data entry, proof reading, open and process bankruptcy files from clients nationwide, contact courts to check case status, retrieve required credit information from the internet. Request loan documents, answer debtor's phone calls, file reaffirmation agreements, handle mail, monitor accounts for delinquency and arrange for vehicles to be repossessed, update and close files. Perform quality control on reaffirmation agreements.

EDUCATION

Mariano Galvez University, Guatemala City

2 years of Business Administration, 1992 - 1993

Rosemont College, Guatemala City

Bilingual Executive Secretary, 1988 - 1991

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