Management Customer Service

Zion Kang

**** *. ******** ***** *** **, Los Angeles, CA 90019 * 714-***-**** * ****-****@*******.*** CAREER OBJECTIVE

General IT and Help desk technician with 4+ years of experience. Possesses impeccable written and verbal communication skills and excellent interpersonal skills. Bilingual (Korean & English)

CORE COMPETENCIES

Customer Service

Experienced

Detailed and Organized

Bilingual (Korean and English)

CompTIA A+ Certification

PROFESSIONAL EXPERIENCE

SHINHAN BANK AMERICA, LOS ANGELES, CA

Information Technology Support, April 2015 – April 2016

Software and hardware support including user support o Supporting users via IT tickets system: Spicework o Supporting users via IT remote system: VNC

o Supporting task deals with users' PCs, printers network and etc

Software and hardware inventory management

o Managing capacity of software installation

o Managing capacity of PC installation

o Managing capacity of VOIP Phone, Monitors, Printers, PINPAD and SIGNPAD and etc o Purchasing servers, PC, Printers and etc

o Managing User request form

PC Management

o Windows Setup

o Hardware Setup

o Required application install and maintenance

o Security application installation (TM)

o Windows Patch Installation

o Printer Setup

o Maintenance

File servers

- Disk & Storage administration

- Management of unneeded windows patch and update

- User data migration

Active Directory

- Windows User review

- E-mail group management

- Security group management

WAUSAU

- Back counter and account system management

- IMS system management

- Statement management

eGIFTs

- EOD

OFFICE GOOD COMPUTER, BUENA PARK, CA

Help Desk and Desktop technician, Aug 2011 – December 2014

Windows Maintenance

Windows Repair

Windows XP/VISTA/7 Reinstallation

Personal Printer Setup

Network Setup on site

Daily Back up for users

Mac OSX Maintenance

Mac OSX Reinstallation

Building a new computer

Hardware configuration

Installing new graphics card

Replacing the Hard disk

Setup SSD

Perform back up through Norton Ghost

Perform operation system reload through Norton Ghost OLYMPIC COMPUTER, FULLERTON, CA

Help Desk and Desktop technician, September 2010 – July 2011

Windows Maintenance

Windows Repair

Windows XP/VISTA/7 Reinstallation

Personal Printer Setup

Network Setup on site

Daily Back up for users

Mac OSX Maintenance

Mac OSX Reinstallation

Building a new computer

Hardware configuration

Installing new graphics card

Replacing the Hard disk

Setup SSD

Perform back up through Acronis True Image

Perform operation system restore through Acronis True Image EDUCATION

BIOLA UNIVERSITY, La Mirada, CA

Bachelor of Art in History, May 2014

GPA: 3.6/4.0

Dean’s List for four years

Took computer science courses

HUNTINGTON BEACH HIGH SCHOOL, Huntington Beach, CA High School Diploma, May 2010

GPA 3.65/4.0

Adobe Dreamweaver Basic Certification provided by High school class ADDITIONAL SKILLS

Bilingual Korean and English

Play three musical instruments

CompTIA A+ Certification

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