Customer Service Administrative Assistant

KRISTIN SHELTON-BROWN

***** ****** ******* **** *******, Texas 77433 Cell: 504-***-**** **.*******.*******@*****.***

SUMMARY OF QUALIFICATIONS

Self-motivated, energetic, and efficient in handling high priority, competing tasks

15 years document control experience

15 years progressive document/material processing and procedures experience

Direct client service oriented

Exceptional organizational skill and strong attention to detail

Excellent communication and interpersonal skills

Data analysis experience

Extensive recruiting coordinating

Scheduling experience

EDUCATION/TRAINING

College Coursework

Bachelor’s Degree Criminal Justice-Forensic Psychology, Devry University (Online)

Anticipated Graduation Date: May 2017

SKILLS

Proficient experience and knowledge of:

Windows Vista, Windows XP, Microsoft Office Access, PowerPoint, Word, Word Perfect, Excel,

Outlook, Taleo, HireVue, SharePoint, Data entry/typing 50/wpm; 10-Key 10,000/ksph

DTMS - Digital Training Management System; DTS - Defense Travel System; ULLS – Unit Level Logistic System

PROFESSIONAL EXPERIENCE

Customer Service Supervisor

• Maintain quality customer service by supervising the tasks and responsibilities of all assigned staff of the Customer Service Department.

• Maintain accurate documentation and recording in required systems.

• Supervise team productivity, monitor workload, and address periods of peak volume, ensure quality and standards are consistently achieved and guidelines are followed and met.

HR Recruiting Coordinator

• Manages calendars, mail, e-mail, phones, prepares reports, responds to correspondence, coordinate meeting details, provides presentation materials, and coordinates domestic arrangements.

• Schedule interview, conduct phone screens, and complete travel and expenses for candidate travel. Assisting in the research, development, assessment and planning of recruiting events (e.g. job fairs and open houses). Outreach sources, and additional sourcing opportunities.

• Coordinating the requisition process and responsible for requisition input into Taleo. Developing content for advertisements and/or other recruitment websites on the internet. Working in compliance with applicable federal, state and local regulations pertaining to equal employment opportunity, immigration and company policy per management direction and keeping up-to-date with recruiting best practices.

HR Administrative/Client Relations

• Maintain and develop positive business relationships with customers by phone, email and mail.

• Create and manage the distribution of written communications using Word, WordPerfect, Outlook.

• Maintain important documents in appropriately using DTMS and filing systems.

• Track orders using ULLS system and dispense items upon arrival; handle 100-200 invoices monthly.

• Record 10-20 case dispositions, court orders and arrangements made for payment of court fees.

• Update more than 6,000 soldier member financial files, monthly finance reports, payroll, W-2’s and special duty pay.

Logistics/Inventory Control

• Direct availability and allocation of retrograde materials, supplies and finished products.

• Collaborate with company headquarters and recruiting stations to take advantage of sales opportunities and minimize negative impacts on business.

• Track and maintain all controlled materials and substances ensuring protocol is followed company-wide.

• Direct team activities for team of 300+; provide guidance and ensure the availability of resources.

WORK HISTORY

Customer Service Supervisor Houston, TX 09/2014-04/2016

Burlington Coat Factory

Recruiting Coordinator, Houston, TX 01/2014-01/2015

ConocoPhillips (Contractor)

Recruiting Administrative Assistant, Shreveport, LA 09/2011-05/2013

Shreveport Recruiting Company

Automated Logistics Specialist (Paralegal Specialist), New Orleans, LA 03/2001-04/2013

United States Army

ADDITIONAL INFORMATION

Security Clearance

5-point Veteran Preference

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